Experience

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  The Product Management Center at UW

  • Inclusive Product Management Fellow

    • Sep 2022 - Dec 2022

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  California School Employees Association

  • Labor Relations Representative

    • Aug 2015 - Apr 2019

    • Expertly led grievance and dispute resolution processes, ensuring equitableoutcomes for union members and management through proactivecommunication and negotiation.• Orchestrated successful contract negotiations from inception to execution,resulting in improved working conditions and benefits for union members.• Spearheaded stakeholder meetings and established annual objectives forsalary and healthcare enhancements, fostering collaborative relationshipsand trust.• Conducted in-depth research on economic and strategic issues impactingpublic school employees, facilitating the identification of member needs andthe formulation of effective bargaining strategies.• Amplified member satisfaction by 75% through proactive feedback analysisand targeted problem resolution initiatives, fostering a positiveorganizational culture.• Identified and rectified underperforming member mobilization strategies,resulting in a 20% increase in member acquisitions.• Achieved a 2-5% salary increase across six LA County school districts throughmeticulous data analysis and negotiation tactics.• Translated union documents, including contracts, agreements, and policies,from English to Spanish to facilitate communication and understandingamong Spanish-speaking members

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  32BJ SEIU

  • Newark, NJ

  • Grievances Representative

    • Sep 2014 - Aug 2015
    • Newark, NJ

    • Championed grievance and dispute resolutions in English and Spanish, servingas a trusted mediator between clients, union members, and senior stakeholders.• Implemented retention strategies resulting in the recovery of 20,000 lostearnings for 125,000 union members, demonstrating a commitment to fair andjust outcomes.• Designed and optimized a grievance tracking system, enhancing operationalefficiency by 75% and ensuring timely resolution of employee concerns.• Established clear performance metrics for the grievance center, ensuringaccountability and continuous improvement in dispute resolution processes.

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  PRAB, Inc. a Community Action Agency

  • New Brunswick, NJ

  • Outreach Representative

    • Oct 2013 - Sep 2014
    • New Brunswick, NJ

    • Collaborated with legislative teams to expand client base through a referralsystem, fostering sustainable growth and community engagement.• Conducted extensive market research, interviews, and presentations to driveprogram expansion initiatives, resulting in increased service coverage in NorthMiddlesex County.• Proactively addressed customer pain points in collaboration with keystakeholders, leading to a 50% improvement in satisfaction ratings.