See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Nnenna Deji Lana profile image

Nnenna Deji Lana

Sales Personnel Special Risks ( Aviation, Agriculture, Cyber insurance) at Allianz Nigeria Insurance plc
Intro Book
Experienced banking professional with a strong background in customer service and sales.
  • Claim this Profile
Location
Nigeria, NG
Skills
  • Microsoft Office
  • Database Administration
  • Communication
  • Customer Satisfaction
  • Enlightenment
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Nnenna Deji-lana is a seasoned banking professional with extensive experience in customer service, sales, and internal control. She holds a Bachelor of Science degree in Management Information Systems from Covenant University and has certifications in various sales and leadership skills.

Credentials

  • Selling to Executives
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Delegating Tasks
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Finance for Non-Financial Managers
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Key Account Management
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Persuasive Selling
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Sales: Closing a Complex Sale
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Time Management for Managers
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Writing a Business Case
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Building Creative Organizations
    LinkedIn
    May, 2020
    - Apr, 2026
  • Creating a High Performance Culture
    LinkedIn
    May, 2020
    - Apr, 2026
  • Data Analytics for Business Professionals
    LinkedIn
    May, 2020
    - Apr, 2026
  • Diversity and Inclusion in a Global Enterprise
    LinkedIn
    May, 2020
    - Apr, 2026
  • Global Strategy
    LinkedIn
    May, 2020
    - Apr, 2026
  • Leading Change
    LinkedIn
    May, 2020
    - Apr, 2026
  • Learning Data Analytics
    LinkedIn
    May, 2020
    - Apr, 2026
  • Listening to Customers
    LinkedIn
    May, 2020
    - Apr, 2026
  • Networking for Sales Professionals
    LinkedIn
    May, 2020
    - Apr, 2026
  • Product Management: Building a Product Strategy
    LinkedIn
    May, 2020
    - Apr, 2026
  • Program Management Foundations
    LinkedIn
    May, 2020
    - Apr, 2026
  • Setting Business Unit Goals
    LinkedIn
    May, 2020
    - Apr, 2026
  • Shane Snow on Storytelling
    LinkedIn
    May, 2020
    - Apr, 2026
  • Working Remotely
    LinkedIn
    Apr, 2020
    - Apr, 2026

Experience

  • Allianz Nigeria Insurance plc
    • Nigeria
    • Insurance
    • 300 - 400 Employee
    • Sales Personnel Special Risks ( Aviation, Agriculture, Cyber insurance)
      • Jan 2020 - Present

    • Head Of Internal Control
      • Nov 2018 - Jan 2020

      As the head of Internal Control, I am responsible for a team of three people. We carry out monitoring activities to ensure that controls put in place are effective and also verify that company polices, processes are adhered to.Our monitoring activities are divided into three categories:Operational Reviews Financial Reviews Regulatory reviewsMy accomplishments. Using a method called SWOT technique, the standard operating procedures document (SOP) was reviewed in conjunction with various business units. 70 percent reduction in errors identified as a result of consistent reviews carries out on Retail transactions. Recommended process improvements which were implemented across various business units. Created a mechanism which aids detection of duplicate transactions payments.

  • Ensure Nigeria
    • Internal Audit Associate
      • Mar 2015 - Nov 2018

  • Greatlady Footwears and Handbags
    • Lagos
    • ceo
      • Jan 2012 - Nov 2018
      • Lagos

      Sale , supply of ladies handbags and shoes from top designers

  • stanbic ibtc bank
    • lagos
    • customer care consultant
      • Jul 2013 - Jun 2014
      • lagos

      Investigate and resolve customer complaints within set turn around.Engage customers regularly until resolution.Ensure proper record keeping in line with regulatory requirements.Assist in developing and maintaining an up-to-date database of customers’complaints.Assist to provide first level resolution of complaints in compliance with existing service level agreementPerform service evaluation surveys via the telephone, such as, Onboarding, customer evaluation of branch survey - CEBS, Internal service surveys and more.Ensured effective provision of answers to questions and enquiries from the public about the bank’s products and services.Carried out periodic sales/product campaign calls, generate leads and ensure timely follow up for fulfillment. Examine pertinent information and determine accuracy of customer issues and responsibility for resolution.Ensure effective provision of answers to questions and enquiries from the public about the bank’s products and services.Provides first-hand supports for debit cards related complaints such as; card linkage, hotlist, transaction queries, transaction limit increase/decrease and more.

  • Integrated supply chain solutions
    • Victoria Island,Lagos
    • Front desk/Admin
      • Feb 2012 - Oct 2012
      • Victoria Island,Lagos

      Connecting with company vendorsPayment of billsAssist HR officer in admin duties

  • Guaranty Trust Bank plc (GTBank
    • Sango otta
    • Customer care officer/ cards
      • Feb 2010 - Sep 2010
      • Sango otta

      Dispense of debit cardsResolve issue relating to debit cardsFiling of relevant documentsOpening of new accounts

Education

  • 2007 - 2011
    covenant university
    Bachelor of Science (BSc), Management Information Systems

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles