Experience

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  NZ Safety Blackwoods

  • Credit Controller

    • Apr 2023 - Present

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  OfficeMax New Zealand Limited

  • Auckland, New Zealand

  • Credit Controller

    • Aug 2006 - May 2023
    • Auckland, New Zealand

    • Outstanding debts contained within company by working ATB and giving priority to the oldest and largest accounts .Working regularly to reduce the Hit List.• Accounts on the Unacceptable Report are kept to the minimum by giving priority and action is taking to clear the account.• The account is placed on No Supply by following the collection procedures. No supply report is monitored weekly and those accounts which are on high risk are put on no supply.• All accounts with a balance of 10k and above are contacted at least by the 20th of the month to ensure that the customer has everything they require to make the payments.• Held orders are released by 11am and 3pm and prior to departure for the day. Non release of orders are appropriately actioned by speaking to customer to clear the outstanding accounts• Working with the customer and Account Manager to resolve any queries in a timely manner.• All actions on accounts are recorded on the VN notes in a proper manner and all follow ups are done on the due date.• Working with the Hit List either by refunding or writing off the amount which is on the account in the last three months • Helping with the banking every month and see cheques and DC payments are banked.

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  APN Holdings (New Zealand Herald)

  • Auckland

  • Credit Controller

    • Jun 2005 - Jul 2006
    • Auckland

    Working with country’s leading newspaper as ‘Credit Controller’ for NZ Herald, Aucklander and Herald on Sunday. Dealing with all three ledgers and handling corporate and casual debt. As credit controller my responsibilities include but are not limited to: -• Efficiently and effectively collecting overdue debt and achieving targets• Ensuring bad debts are minimized • Regular follow-ups on large debt to ensure payment is made on time.• Resolving queries for clients and liaison with sales representatives and clients services to assist clients. • Experienced in maintaining 3 ledgers for casual, corporate and subscription clients.• Decide on overdue clients and place the accounts on stop credit if required and liaison with the Credit Q officer to stop further advertisements placed by the clients.• Delinquency: Screen debt over 90 days and refer to in house collection / external collection agency• Negotiating repayment plans for clients with financial difficulties and effectively executing the same in accordance to the company’s policy.• Providing excellent customer service, being ethical & protecting the Company’s reputation and contributing to retaining customers.Achievements in the present job: On a single day contacted over 200 clients and was given an award for excellent call statistics  Excellent and effective communication to reduce debt Ability to manage difficult customers and problems Was awarded ‘employee of the month’ in January 2006 Achieved target every month for the last 8 months in APN Holdings Ltd.

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  Baycorp Advantage

  • Auckland

  • Collection Officer

    • May 2004 - May 2005
    • Auckland

    As a competent Collection officer, the current position is focused on maintaining contact with debtors in order to achieve the dollar goal of the company and to meet Baycorp Advantage’s clients’ requirements.The key tasks associated with this goal are:• To engage and retain debtors, which requires working with the debtors in devising achievable repayment plans that meet the clients’ needs.• Problem solving by using listening skills and forming a judgment to decide on the optimal approach with each debtor.• Collect revenue in a timely and cost effective way.• Providing excellent customer service by way of being ethical towards work, protecting the clients’ reputations and retaining the debtor.• Responsible for understanding and applying the terms and conditions of the Privacy Act 1993(NZ) and the Privacy Act 1988(Australia).The job role is responsible for managing the early and later collection of delinquent accounts, on an agency basis and through to the final purchase of ledgers for realization. It deals with Australian clients of Baycorp Advantage.The job is primarily a call center position, which involves, servicing mainly outbound calls. The prime focus of my present role is customer service. The role requires sound interpersonal people skills, dealing with difficult customers and excellent communication skills, along with great work ethics and a drive to achieve monthly goals and targets.

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  Mahindra & Mahindra Ltd. (Automobile manufacturers)

  • Mumbai

  • Accounts Executive

    • Feb 1982 - Apr 2002
    • Mumbai

    Controller (10 years)▬ Compilation of costing details from legacy and manual systems.▬ Worked on AS 400 and SAP (Controlling Module) systems▬ Analysis of material cost and variances of finished vehicles and other products.▬ Participation in the implementation of all engineering changes.▬ Monitoring impact of cost consequent to engineering changes.▬ Constant review of Bills of Materials and the effectiveness’ of changes.▬ Statistical analysis of major components consumed for various products and compilation of data for report to various Government authorities.▬ Verification and confirm rates for components imported.▬ Participation in physical verification of materials and carry out study of shortages and excesses and making necessary adjustments to Inventory.Financial Accounting ▬ Responsible for monthly accounts of different accounts▬ Accounting for imported consignments.▬ Compilation of landed cost per consignment as well as cost per component. ▬ Study and analyze various accounts and initiate corrections wherever necessary.