Experience

• 

  City Hypermarket

  • Kuwait

  • Operations Manager

    • Jan 2024 - Present
    • Kuwait

• 

  Taiba Market

  • Kuwait

  • Head of Operations

    • Aug 2021 - Jan 2024
    • Kuwait

• 

  Oncost

  • Retail
  • 100 - 200 Employee

  • Head of Operations -Kuwait

    • Dec 2019 - Jan 2024

  • Head of Operations - Supermarkets

    • Dec 2018 - Nov 2019

• 

  Gulfmart Supermarket Kuwait

  • 1 - 100 Employee

  • Head of Operations

    • Mar 2018 - Jan 2024

  • Area Manager

    • Feb 2016 - Mar 2018

  • Store Manager

    • Sep 2015 - Feb 2016

• 

  Landmark Group

  • Dammam, Eastern, Saudi Arabia

  • Store Manager

    • Dec 2014 - Aug 2015
    • Dammam, Eastern, Saudi Arabia

    I am working with Baby shop as a Store Manager in the Operation vertical by adaption to changing market and consumer needs by empowering people to strive and deliver.BUSINESS- Stock Management, Ordering/Giving merchandise related inputs to the buyer, maintaining base stock levels for each SKU, Ensuring that FIFO is followed, maintaining new stock and removal of expired/damaged stock & minimizing shrinkage.· CUSTOMER- Handling Customer issues and giving them the best solution, Ensuring that customer service standard are adhered by the CSR"s.· PROCESS- Ensuring Plannogram are strictly followed, ensuring all products have barcode, and Ensuring PICS is done on proper schedule, ensuring hygiene level as per defined standards.· PEOPLE- Daily briefing the team, coach and mentor the team, conduct training for the team, planning shift and breaks in a manner so as to ensure adequate manpower on the floor, Ensuring grooming standard for the team.· TRAININGS- Conducting trainings for the team member and brand staff regarding product and process.· SALES- Responsible for achievement of daily, weekly and monthly targets, Ensuring that each team member achieves their individual targets at the same time motivate them to do the so.· Cost- Optimization of cost by controlling variable and non-variable expenses.

• 

  HyperCITY Retail (India) Ltd.

  • India
  • Retail
  • 700 & Above Employee

  • Store Operation Manager

    • May 2013 - Dec 2014

  • Service Manager-Operations

    • Apr 2011 - May 2013

    BUSINESS- Stock Management, Ordering/Giving merchandise related inputs to the buyer, Ensure that the base stock levels for the eash SKU is maintained, Ensuring that FIFO is followed, Ensuring that expired/damaged stock is removed from the shelves.CUSTOMER- Attending Customer and issue and give them a best solution, Handling Cutomer issues and solving them, Ensuring that customer service standard are adhered to by the CSR"sPROCESS- Ensure that planograms are strictly followed, Ensure that all product should have barcode, Ensure that PICS is done on proper schedule, Ensure that the hygiene is as per defined standards.PEOPLE- Conducting daily briefing for the team, coach and mentor the team, conduct training for the team, planning shift and breaks in such a manner so as to ensure adequate manpower on the floor, Ensure grooming standard for team.