Experience

Smartapps | Seisma

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Test Engineer

  • Aug 2022 - Present

  Defining the test strategy, then lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites. Developing or recommending solutions to fix any problems discovered during testing. Keeping software and systems documentation up to date. Environments: Office 365, Nuance Speech Platform, NICE, Genesys, Sales Force, Tech Assist, Service Now, Systematics, SDA, Equifax, Core Logic Defining the test strategy, then lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites. Developing or recommending solutions to fix any problems discovered during testing. Keeping software and systems documentation up to date. Environments: Office 365, Nuance Speech Platform, NICE, Genesys, Sales Force, Tech Assist, Service Now, Systematics, SDA, Equifax, Core Logic



ANZ

• Australia
• Banking
• 700 & Above Employee

• • Mar 2012 - Jul 2017

  Administered and managed user access for core banking systems. Performed UAT and Regression testing for different banking applications. Communicate and collaborate with Third Party Vendors (Sales Force, Equifax, Core Logic). Lead and conduct project as Subject Matter Expert for National Bank and ANZ Bank system merge. Provide end user infrastructure and application support in line with agreed Service Levels.

• • Sep 2010 - Mar 2012

  Managing delinquent customers by taking and making inbound and outbound calls to determine the best strategy to recover debts ad limit losses to the BankNegotiating repayment programmes with the customers who are in financial difficulty to limit losses to the BankTake ownership and provide the necessary follow through for accounts workedLiaise with all Bank customer and management



Inland Revenue NZ

• New Zealand
• Government Administration
• 700 & Above Employee

• Revenue Assessment Officer

  • Jul 2010 - Sep 2010

  Assessing personal tax returns Liaise with internal management 2007, March - 2008, April Assessing personal tax returns Liaise with internal management 2007, March - 2008, April



ANZ National Bank Ltd

• • Mar 2007 - Apr 2008

  Optimising static date maintenance tasksProcessing qualitative and quantitative date entry for banking systems on timely mannerConducted user acceptance testing for internal banking applications and helped to write test documentation.Has extensive experience in banking processors and applicationsAnswer inbound and calls and resolving customer queriesLiaise with external customer, bank management, internal staff and other business units2005, May - 2007, March

• • May 2005 - Mar 2007

  Process static maintenance request forms, by amending, updating and entering new date into all banking systems accurate and timely mannerProcess manual financial messages using Swift and TelexLiaise with bank staff and other business units



ACC New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Claims Officer

  • Apr 2005 - Apr 2005

  Payments Process claimant invoices and other transactions Answer inbound calls and take ownership to resolve inquiries Liaise with claimants and management staff Payments Process claimant invoices and other transactions Answer inbound calls and take ownership to resolve inquiries Liaise with claimants and management staff