Experience

• 

  Smartapps | Seisma

  • Wellington, Wellington Region, New Zealand

  • Senior Test Analyst

    • Aug 2022 - Present
    • Wellington, Wellington Region, New Zealand

    Defining the test strategy, then lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites. Developing or recommending solutions to fix any problems discovered during testing. Keeping software and systems documentation up to date.Environments: Office 365, Nuance Speech Platform, NICE, Genesys, Sales Force, Tech Assist, Service Now, Systematics, SDA, Equifax, Core Logic

• 

  ANZ

  • Australia
  • Banking
  • 700 & Above Employee

  • Test Engineer

    • Jul 2017 - Aug 2022

    Defining the test strategy, then lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites.Deploying and managing the appropriate testing framework to meet the testing mandate.Defining the scope of testing within the context of each release/delivery and performing variety of testing.Coordinating and Prioritizing test and managing during test execution.Writing and executing test scripts for software and systems to detect faultsKeeping written records of defects and bugs that are discovered during testingAnalyzing the defects and bugs to identify what is causing themWrite and execute SQL queries for reportingDeveloping or recommending solutions to fix any problems discovered during testingTracking the success of the solutionsKeeping software and systems documentation up to date Environment: Office 365, Sales Force, Nuance Speech Platform, Nice, Genesys, PropertyHub, Equifax, Tallyman, Service Now, Vero, Tech Assist, HiPort, Citrix, Systematics, SDA

  • Application Support Analyst

    • Mar 2012 - Jul 2017

    Administered and managed user access for core banking systems. Performed UAT and Regression testing for different banking applications. Communicate and collaborate with Third Party Vendors (Sales Force, Equifax, Core Logic). Lead and conduct project as Subject Matter Expert for National Bank and ANZ Bank system merge. Provide end user infrastructure and application support in line with agreed Service Levels.

  • Collections Officer

    • Sep 2010 - Mar 2012

    Managing delinquent customers by taking and making inbound and outbound calls to determine the best strategy to recover debts ad limit losses to the BankNegotiating repayment programmes with the customers who are in financial difficulty to limit losses to the BankTake ownership and provide the necessary follow through for accounts workedLiaise with all Bank customer and management

• 

  Inland Revenue NZ

  • Revenue Assessment Officer

    • Jul 2010 - Sep 2010

    Assessing personal tax returnsLiaise with internal management2007, March - 2008, April

• 

  ANZ National Bank Ltd

  • Documentation Specialist

    • Mar 2007 - Apr 2008

    Optimising static date maintenance tasksProcessing qualitative and quantitative date entry for banking systems on timely mannerConducted user acceptance testing for internal banking applications and helped to write test documentation.Has extensive experience in banking processors and applicationsAnswer inbound and calls and resolving customer queriesLiaise with external customer, bank management, internal staff and other business units2005, May - 2007, March

  • Settlement Officer

    • May 2005 - Mar 2007

    Process static maintenance request forms, by amending, updating and entering new date into all banking systems accurate and timely mannerProcess manual financial messages using Swift and TelexLiaise with bank staff and other business units

• 

  ACC

  • Claims Officer

    • Apr 2005 - Apr 2005

    PaymentsProcess claimant invoices and other transactionsAnswer inbound calls and take ownership to resolve inquiriesLiaise with claimants and management staff