Experience

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  Farmbro Inc.

  • Mississauga, Ontario, Canada

  • Automotive installer

    • Sep 2023 - Apr 2024
    • Mississauga, Ontario, Canada

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  SP Data Digital

  • Toronto, Ontario, Canada

  • Sales Representative

    • Feb 2023 - Aug 2023
    • Toronto, Ontario, Canada

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  UPS

  • Brampton, Ontario, Canada

  • Revenue Recovery Auditor

    • Jan 2023 - Feb 2023
    • Brampton, Ontario, Canada

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  Etech Global Services

  • Gandhinagar, Gujarat, India

  • Customer Support Representative

    • May 2021 - Nov 2022
    • Gandhinagar, Gujarat, India

    • Communicated with customers and responded to their queries (phone or live chat) in a professional and timely manner.• Used to track and trace large volume of customer orders with tracking software.• Ensured delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner.• Co-ordinated with other teams to maintain the smooth process and achieve customer satisfaction goals.• Resolved all transactional problems to ensure reporting is reconciled in a timely manner.

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  CADILA HEALTHCARE LTD

  • Ahmedabad, Gujarat, India

  • Quality Management System Trainee

    • Apr 2020 - Apr 2021
    • Ahmedabad, Gujarat, India

    1) Followed SOPs and Validation Plan in carrying out different validation activities.2) Reviewed and evaluated Production Batch Records and recommend changes based on Validation study results.3) Review/Maintain all Environmental data, Validation Protocol and reports to ensure personnel andequipment is within required specification.4) Involved in preparing,reviewing and finalizing of documents such as BMR, PPQ Protocols, PQRReports and Addendum for batch manufacturing.

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  Dash Technologies Inc

  • Ahmedabad, Gujarat, India

  • Customer Service Representative

    • Oct 2018 - Mar 2020
    • Ahmedabad, Gujarat, India

    • Took and engaged chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.• Responded to multiple inbound chats; gathered and verified required information as appropriate.• Communicated with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.• Quoted prices and encourages customers to buy.• Secured and placed orders with others for filling and arranged delivery date.• Entered names, addresses, purchases, and reactions of prospects solicited into computer database system.• Followed up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepared report on sales activities – Sales Tracker.• Flexible in an environment by championing and embracing change.