Experience

• 

  LT - Lexus Tbilisi

  • Tbilisi,Georgia

  • Sales Manager

    • Mar 2018 - Present
    • Tbilisi,Georgia

• 

  Airzena Georgian Airways

  • tbilisi georgia

  • Senior Sales Manager

    • Nov 2017 - Feb 2018
    • tbilisi georgia

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  Goergian Avia serivice Agency GSA of Pegasus airlines and Air arabia

  • Service Quality Manager

    • Aug 2016 - May 2017

    Understanding customer needs and requirements to develop effective quality control processesDevising and reviewing specifications for products or processesSetting requirements for raw material or intermediate products for suppliers and monitoring their compliance

  • Ticket Sales Manager

    • Feb 2014 - May 2017

    Develop, plan and manage implementation of sales coverage for General Sales Agent (GSA) airlines to maximise revenue. Manage effectively the activities of the sales team to fulfil market obligations for GSA airlines in the territory including - travel trade, customer and corporate. Monitor and analyse individual airline sales figures and trends, investigate reasons for changes and disseminate information to all stakeholders making recommendations and ensuring corrective actionsDevelop and implement sales procedures and policies in line with the industry best practices. Set up sales call plans, daily, weekly & monthly reporting mechanisms and ensure that the appropriate selling skills are suitably employed

• 

  Georgian Avia service agency GSA of Pegasus airlines and Air arabia

  • Georgia

  • TBC-BANK- Credit manager in Georgian Avia service agency

    • Mar 2016 - May 2017
    • Georgia

    Develop and standardize written policy documentation related to the credit and customer set up process.Interface with sales organization to communicate credit decisions and ensure timely review of new customers.Make credit decisions within assigned authorityPlan and organize activities of credit / customer set up team to ensure file reviews are completed timely / accuratelyInitiate process improvement and quality reviews to simplify and improve productivityNegotiate documentation and payment terms with customers to ensure transactions are properly securedResolve credit issues with customersDevelop management reporting

• 

  IATI Manager in Gasa

  • Goergian Avia serivice Agency GSA of Pegasus airlines and Air arabia

    • May 2014 - May 2017

    Promotion and dissemination of the program.Technical provision.To organize and coordinate program.Provide strategic guidance to teams and project managers in ways that promote the company’s culture.Oversee the progress of operations.

• 

  Fly Georgia

  • international airport of Tbilisi

  • Representative

    • Apr 2012 - Oct 2012
    • international airport of Tbilisi

    As an Airport Company Representative,I supported airlines by performing airline ticketing counter and gate service functions for airline customers.• Ensures a safe work environment by following all ATS rules and regulations regarding the work place.• Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.• Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.• Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.• Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).• Makes announcements regarding flight activity at gate or over airport’s general PA system.• Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.• Maintains the level of service expectations of both the passenger and the airline customer at all times.• Communicates with flight crew on ground and via ground to air radio.• Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)• Is responsible for all flight movement messages in and out

• 

  Tao private Bank

  • Sales Operator

    • Mar 2009 - Dec 2009