Experience

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  Broadcom

  • Client Services Consultant 5, Enterprise Security Group

    • Apr 2023 - Present

    Responsible for product adoption for Broadcom's Symantec Enterprise Division.Symantec is the leader in hybrid security, delivering proven, reliable solutions where on-premises protection is best, and offering a seamless path to the cloud that extends centralized policy and management that secures an always-on, anywhere workforce. Aspart of Broadcom, Symantec partners with the world’s preeminent companies delivering innovative solutions — by creating, acquiring, integrating, and extending cutting-edge cybersecurity technologies, and by anticipating and aligning with security frameworks likeZero Trust and SASE.

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  Symantec

  • Riyadh, Saudi Arabia

  • Technical Consultant

    • Apr 2021 - Jul 2022
    • Riyadh, Saudi Arabia

    Provided professional services for the following Symantec products Symantec Data Center Security (DCS)Symantec Endpoint Protection (SEP)Symantec Endpoint Detection & Response (EDR)Symantec Encryption Server (formerly PGP)Symantec Validation & ID Protection (VIP)

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  STME

  • Saudi Arabia

  • Symantec Security Consultant

    • Jan 2020 - Mar 2021
    • Saudi Arabia

    Duties included Installing/ Upgrading, Configuring, Managing, Troubleshooting & Enhancing below Symantec products Symantec Data Center Security (DCS)Symantec Endpoint Protection (SEP)Symantec Endpoint Detection & Response (EDR)Symantec Validation & ID Protection (VIP)Symantec Data Loss Prevention (DLP)Symantec Endpoint Encryption (SEE)I have also delivered the classroom trainings for DCS, SEP, EDR and SEE.

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  Halian

  • Kuwait

  • Symantec DCS Resident Engineer

    • Aug 2019 - Oct 2019
    • Kuwait

    Duties included - Setting up a new DCS environment.Implement DCS Prevention policies.

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  Wipro

  • Pune, India

  • Technical Lead

    • Mar 2017 - Jul 2019
    • Pune, India

    The job included below duties & responsibilities:- Administering large-scale Symantec Data Center Security (DCS) environment with over 45K servers- Overseeing a team of 6 staff, ensuring L1 and L2 tasks are brought to successful closure within the deadlines- Performing L3 engineering tasks such as Migrating or Upgrading the DCS environment- Creating and managing IDS (File Integrity Monitoring) / IPS (Network Access Control) policies based on the PCI DSS/ CIS standards- Writing IDS/ IPS policies on ad-hoc basis per client requirements- Maintaining and managing the DCS infrastructure consisted of Windows & *nix servers (assets), DCS servers (managers) and SQL database (with the help of the DB team)- Troubleshooting the DCS manager, assets (Windows and *nix servers) and database related issues- Creating knowledge base articles for new issues and updating the existing ones as the product is updated or troubleshooting steps are modified- Delivering DCS training to new team members

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  Symantec

  • Pune

  • Technical Support Engineer

    • Sep 2011 - Jan 2017
    • Pune

    The job involved the following:- Providing Tier 1 & 2 technical support for Symantec Critical System Protection & Symantec Data Center Security products- Assisting customer with installing & deploying Data Center Security agents, SVA, UMC- Assisting clients with configuring, troubleshooting & maintaining Data Center Security IDS/ IPS policies & DCS agents.- Configuring system lockdown & application whitelisting/ blacklisting using DCS- Providing Tier 1 & 2 technical support for Symantec Endpoint Protection & Symantec.Cloud security products- Assisting clients with Endpoint Protection installation, configuration and troubleshooting - Handling security issues e.g. Virus Outbreak, Vulnerabilities- Configuring firewall rules & troubleshooting network issues sometimes caused by SEP firewall rules based on built rules as well as custom created rules- Configuring Intrusion Prevention rules & troubleshooting IPS/ IDS related issues- Configuring policies to block applications & devices using Endpoint Protection as per customer needs- Providing technical support for Endpoint Protection.cloud which is a web based security product

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  IBM

  • Pune

  • Technical Support Agent

    • Aug 2007 - Sep 2011
    • Pune

    Worked as an advance level technical support agent. Duties included- Helping Talktalk (formerly Tiscali) customers fix their broadband related issues- Installing & configuring various routers such as Netgear, Linksys, Huawei etc and dial up modems- Setting up wi-fi routers- Fixing slow, intermittent connection issues- Finding & managing broadband & telephone faults using Remedy, Fusion & Siebel - Managing the customers, some times tough customers using technical knowledge as well as effective communication