Experience

• 

  Moto Business Service India Pvt. Ltd.

  • Bengaluru, Karnataka, India

  • Manager Aftersales

    • Mar 2022 - Present
    • Bengaluru, Karnataka, India

• 

  Maruti Suzuki India Limited

  • TSM , NEXA Channel

    • Feb 2016 - Feb 2023

• 

  Bajaj Auto Ltd

  • Pune Area, India

  • Assistant Manager

    • Aug 2013 - Jan 2016
    • Pune Area, India

    Taking care of After Sales Operations in International Markets

• 

  TVS Motor Company

  • India
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • TERRITORY MANAGER -- International Business

    • Feb 2012 - Jul 2013

    Monitoring dealer performance , Solving customer complaints. Network expansion -- dealer and sub dealers . Giving Product performance feed back report . Dealer manpower development -- technical as well as soft skills .

  • Territory Executive

    • Jul 2009 - Jan 2012

    After Sales ServiceImplementing strategies / policies for After Sale Service; reaching out to the unexplored market segments / customer groups for business expansion through service promotional activities .Focusing on Service standards establishment, organizing PGM meets and Customer meets.Conducting market research for evaluation of product performance.Gathering market intelligence, tracking competitor’s activities and providing valuable inputs for fine tuning After Sale Service activities.Expert decision on giving warranty to customers.Service MarketingProviding training to Private Workshop Mechanics to promote new products to improve sales and service volumes.Target setting for dealership works manager in retailing vehicles on a monthly basis.Monitoring of filing of “Service Activation” coupons online – Which can be used by sales team in better sales management.Implemented “Express Service” for better productivity , customer satisfaction .Implemented “Service On Wheels” - a breakdown service for on-road assistance for customers . Channel Management Identifying and networking with financially strong and reliable channel partners, resulting in deeper market penetration and reach.Evaluating performance & monitoring channel service volumes. Ensuring all channel alterations should be followed within company designed policies.Managing Service Standards at all channel partners. Customer Relationship Management Attending to Customer Complaints based on severity of problem.Collection of feedback from customers towards improving ECSI survey by J D POWER.

• 

  Durgapur Steel Plant

  • graduate engineer trainee

    • Jul 2009 - Aug 2009

    Vocational Training on various manufacturing processes , Quality Check Gates etc .