Experience

• 

  Teamworld Logistics Pvt Ltd

  • Vadodara, Gujarat, India

  • Senior Customer Service Associate

    • Jan 2023 - Present
    • Vadodara, Gujarat, India

• 

  Velji Dosabhai & Sons Private Limited

  • Vadodara, Gujarat, India

  • Pricing Coordinator & Customer service

    • Dec 2017 - Present
    • Vadodara, Gujarat, India

    Handling CS activities for Exports & Documentation for FCL / LCL / Reffer / HAZ/ Nomination Shipments.Coordinating with Shippers, Shipping Lines, Overseas Agents, Transports, Co loaders, ICD, CHA for LCL & FCL & Nominated shipments.Placing booking in different shipping Line, filing SI (MBL/HBL/SWB) / VGM / AMS within Cut off.Handing HAZ cargo / Placing HAZ bookings/ making DGD in different Format of Shipping lines for final approval & indexing.

• 

  Axis Shipping Agency Pvt. Ltd. - India

  • Mumbai Area, India

  • Senior Customer Service Executive

    • Mar 2017 - Nov 2017
    • Mumbai Area, India

    Handling CS activities for Exports & Documentation for FCL / LCL / Reffer / HAZ/ Nomination Shipments.Coordinating with Shippers, Shipping Lines, Overseas Agents, Transports, Co loaders, ICD, CHA for LCL & FCL & Nominated shipments.Placing booking in different shipping Line, filing SI (MBL/HBL/SWB) / VGM / AMS within Cut off.Handing HAZ cargo / Placing HAZ bookings/ making DGD in different Format of Shipping lines for final approval & indexing.

• 

  Tata Consultancy Services

  • Pune Area, India

  • Senior Associate

    • Apr 2015 - Jun 2016
    • Pune Area, India

    Handling US Import documentation for Zim Integrated Shipping Services as Sr. Associate.Tracking Import shipments.Following up with origin overseas offices for documents like HBL’s, MBL’s, export manifest, PNL statement and Hazardous details if any.Tracking of AMS/ISF manifest and following up with origin for missing AMS filling.Preparing of Arrival notices and generating invoices for customers.Arranging inter modal transport for inland locations.Key responsibilities. Assigning of task to users. Maintaining Arrival notice tracker. Co-coordinating with US office for new customer updates and exceptions. Attending weekly call with US office. Creating daily arrival notice and invoice reports.

• 

  Maersk Global Service Centres (India) Pvt. Ltd.

  • Pune Area, India

  • Sr. Officer

    • Dec 2011 - Apr 2015
    • Pune Area, India

    Worked with Maersk Line, started in Export department and later handled customer service in the Import department. In Export, I have experience with booking creation, amending and issuing sea waybills, original bills. Checking transport plans, vessel and rail cut-off's, PRA's and arranging shipments as per plan, processing Late Receivables and day to day document reconciliation. Coordinating with Terminal, Operations and Customs for EDN or any customs issues. Within my role in Import department, I was involved in sending delivery orders to customers for import shipments into India, making transport arrangements for trans-shipments to various locations with the coordination with operations.Key Client servicing of major accounts is also significant. Key Responsibilities Arrange all duties related to export bookings. (Creation of manual, HAZ, OOG & e-booking) and amendments. Taking ownership when clients experience a problem, take the appropriate decision & step to resolve the problem. Sales force / Case management monitoring, assigning of task and emails to concern person or desk and Handling escalations. Following up for payments. Handling dispute or invoice related queries & issuing invoices through SAP system. Analysis of invoice disputes, documentation clarifications and preparation of various weekly reports (e.g. TAT, VMS, Email audit). Executing training for team members and keeping them updated with new process. Coordinating with Operations, Equipment Team, Sales & TNM regarding the client needs and forecasting.

• 

  Tech Mahindra

  • Sr. Executive

    • Aug 2010 - Oct 2011

    Working as a Sr. Associate (Customer care support) and handling different request from the customer for their telecom connection providedetails by Primus Telecom Canada.

• 

  Tata Business Support Services

  • Sr. Customer Champion

    • Jan 2007 - Aug 2010

    Serving as Senior Customer Champion in telecom sector and handling Outbound and Inbound calls for Tata Indicom and Virginia Mobile India for prepaid customers.