Experience

• 

  3AI

  • Bangalore Urban, Karnataka, India

  • Operations

    • May 2022 - Feb 2023
    • Bangalore Urban, Karnataka, India

    Project Management - Planned, managed, and executed 10 projects with a specific focus on timelines and desired outcomes. - Successfully handled multiple projects concurrently, ranging from small-scale initiatives to large-scale projects with varying degrees of complexity.Management Reporting and Tracking - Ensured all project trackers and reports were accurately maintained and up to date, resulting in a 95% accuracy rate. - Provided regular updates on project progress, achieving an average milestone completion rate of 90% within set deadlines.Achievement of Project Targets - Achieved 100% of agreed-upon project targets and outcomes within the established schedule and budget for all projects.Product Expertise - Became a product expert, leading to a 30% increase in customer satisfaction scores and a 25% improvement in product adoption rates. - Developed comprehensive competitive analyses, contributing to a 20% increase in market share within the industry.Operations Management - Managed day-to-day operations, including project management, mentorship, digital marketing campaign oversight, and report generation, resulting in a 15% increase in team productivity. - Implemented operational best practices, leading to a 20% reduction in operational costs.Office Program Management - Oversaw and managed 5 office programs, resulting in a 30% improvement in program efficiency and execution.

• 

  LDH Agro Food PVT LTD

  • Vadodara, Gujarat, India

  • Operations - Sales

    • Jan 2022 - May 2022
    • Vadodara, Gujarat, India

    Branch Operations and Management- Managed day-to-day branch operations to ensure efficiency and customer satisfaction.- Implemented strategic initiatives to streamline workflow and maintain company standards.Marketing Campaigns and Social Media Management- Designed and executed targeted marketing campaigns, leading to a 55% increase in customer engagement.- Managed social media platforms, utilizing analytics for improved brand visibility and audience growth.Business Development and Sales Coordination- Led business development efforts, establishing key partnerships and expanding the client base by 22%.- Coordinated sales activities to facilitate smooth communication between sales teams and clients.Data Management and Reporting- Maintained comprehensive data systems and generated accurate MIS reports for informed decision-making.- Utilized data analytics to identify market trends and opportunities for business growth.Lead Generation and Client Management- Developed successful lead generation strategies, resulting in a 40% increase in qualified leads.- Managed relationships with 150+ clients, ensuring high levels of satisfaction and repeat business.Logistics and Supply Chain Coordination- Orchestrated logistics and supply chain operations, optimizing inventory management and reducing costs.- Streamlined SCM processes, leading to improved delivery times and customer fulfillment.Financial Operations and Team Management- Handled payment operations and expense calculations with precision and compliance.- Managed a team of 35+ sales professionals, providing leadership, training, and performance evaluations.Public Relations and Customer Service- Cultivated positive public relations through industry representation and community engagement.- Provided exceptional customer service, promptly resolving issues and maintaining high client satisfaction.

• 

  Aakash Educational Services Limited

  • Vadodara, Gujarat, India

  • Addmission Support Officer

    • Sep 2021 - Dec 2021
    • Vadodara, Gujarat, India

    Branch Operations - Managed daily branch operations, ensuring smooth service for approximately 100 customers daily, maintaining a focus on achieving 95% customer satisfaction.Marketing Campaigns and Social Media Management - Led and executed 5 successful marketing campaigns, driving a notable 30% increase in customer engagement. - Managed social media platforms, achieving a remarkable 50% growth in followers and a substantial 20% increase in website traffic.Business Development and Sales Coordination - Spearheaded business development strategies, resulting in a commendable 25% increase in the client base and a notable 15% revenue growth. - Coordinated sales activities, achieving a significant 30% improvement in sales team efficiency and consistently meeting 90% of sales targets.Data Management and Reporting - Oversaw data systems, producing 50 MIS reports monthly, crucial for strategic decision-making. - Leveraged data analytics, leading to an impactful 15% reduction in operational costs and a notable 20% improvement in productivity.Lead Generation and Ticket Resolution - Implemented highly effective lead generation strategies, contributing to an impressive 40% increase in qualified leads. - Managed ticket generation and resolution processes, achieving a commendable 25% reduction in average resolution time and enhancing customer satisfaction by 15%.Database Management and Customer Query Resolution - Efficiently managed databases, resulting in a noteworthy 20% improvement in data accuracy and a significant 30% increase in data accessibility. - Successfully resolved customer queries, leading to a substantial 30% decrease in query resolution time and a commendable 25% improvement in customer retention.Liaising and Public Relations - Maintained effective communication channels, contributing to a remarkable 35% increase in stakeholder satisfaction.

• 

  GVK EMRI

  • Ahmedabad, Gujarat, India

  • Sr Assistant - Public Private Partnership

    • Jul 2019 - Sep 2021
    • Ahmedabad, Gujarat, India

    Data Management - Managed and maintained databases with a focus on data accuracy, security, and accessibility. - Utilized data analytics to extract valuable insights for informed decision-making and strategic planning.Product Marketing - Led product marketing efforts for key initiatives such as the 108 Emergency Ambulance and 181 Abhayam Women Helpline. - Developed and executed marketing strategies to promote these services, resulting in increased awareness and usage.Marketing Campaigns-Designed and implemented five successful marketing campaigns, reaching a total audience of 50,000 and driving a 30% increase in customer engagement.- Utilized digital marketing channels, resulting in a 40% boost in online conversions.IEC Activity (Information, Education, Communication) - Planned and executed IEC activities to educate and inform the public about important services and initiatives.- Developed 20+ IEC materials, including brochures, flyers, and posters, distributed to 500 locations across the region.- Ensured that all materials were aligned with branding guidelines, resulting in a 25% improvement in brand consistency.Public Relations - Managed public relations activities to enhance the organization's image and reputation. - Engaged with media, stakeholders, and the public to promote positive narratives and manage crisis communications effectively.Stakeholder Coordination - Facilitated communication and collaboration with stakeholders including government agencies, NGOs, and community groups. - Managed relationships and coordinated efforts to achieve common goals and objectives.Field Operation Support - Provided operational support for 100+ field activities, ensuring compliance with safety and quality standards.- Implemented efficient logistics coordination, resulting in a 20% reduction in operational costs.