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Nikola Kitanovic
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Bio
Experience
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heloo (Previously Q Experience)
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Belgrade, Serbia
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Game Champion
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Aug 2021 - Jan 2023
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Belgrade, Serbia
-Diagnosing & resolving product issues and end-user problems and assisting teams with advanced knowledge of procedures, tools, in-game knowledge, and client culture with a focus on project tools and API- Documentation and improvement of the knowledge base- Liaise between client stakeholders and department leads to updating procedures and improving player experience-Provide data-driven, weekly, monthly, and other reports
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Customer Support Specialist - Game Specialist for Epic Games
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Jul 2018 - Aug 2021
-Provide trainings to agents in order to improve KPI's-Handling legal, tech and other types of escalation.-Lead daily meetings and cascading information down to the other agents.-Provide feedback regarding any upcoming or known issues to the client.
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Education
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Ugostiteljlsko-Turisticka Skola
Bachelor's degree, Cullinary Arts
Suggested Services
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Industry Focus. “Outsourcing and Offshoring Consulting”
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