Experience

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  Merak Ventures

  • New Delhi, Delhi, India

  • Executive Assistant

    • Jul 2023 - Present
    • New Delhi, Delhi, India

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  House of Aranya

  • Gurugram, Haryana, India

  • Founder & Creative Head

    • Oct 2020 - Feb 2023
    • Gurugram, Haryana, India

    Manufacturing Women's Wear

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  The Vouch Mag

  • Gurgaon, India

  • Founder, The Vouch Mag

    • May 2019 - Feb 2020
    • Gurgaon, India

    We give a niche platform for emerging artists by way of exclusive house gigs with curated audience who love bonding with music closely.

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  POPxo

  • New Delhi Area, India

  • Writer & Sr Manager Community

    • May 2018 - Jan 2020
    • New Delhi Area, India

    As a writer I am responsible for creating organic content for parenting articles on a weekly basis for POPxo lifestyle segment.My role as a Sr. Community Manager requires me to be POPxo’s representative with community users on its app. Curating and editing the best community content. Moderating the community feed to ensure highest quality of feed is available for the users. Making sure community guildlines are being adhered to. Ensuring maximum engagement of users by generating organic content on the app-based platform. Also making sure that most of the users queries/issues are resolved asap. Managing a team of community associates.

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  Front Row Media Private Limited

  • New Delhi

  • Assitant Editor

    • Aug 2012 - Oct 2013
    • New Delhi

    Key Responsibility• Ensuring timely submission of articles to respective clients• Taking one-on-one interviews with top notch executives for Millennium Post• Proof reading articles for Resource Digest• Closely working with the sales team to ensure content deliverables for various clients• Coordinating interviews with celebs for Airports India magazine• Organising outdoor shoots for the magazines• Working closely with the design team for Resource Digest• Developing content for client-specific advertorials for Resource Digest and Airports India magazines.• Responsible for all production related activities for Resource Digest

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  CMYK Printech Ltd

  • New Delhi, Delhi, India

  • Feature Writer

    • Oct 2009 - Apr 2012
    • New Delhi, Delhi, India

    Key Responsibilities• Handling desk work i.e. editing copies, rewriting stories if required• Taking care of production process for the magazines• Photography and conceptualising cover shoots• Coordinating with models and modelling agencies for outdoor shoots• Ideating on designing of the articles• Content writing for various adverts for the magazines• Coordinating shoots for the magazine covers and regular columns• Handling regular columns in Exotica• Coordinating with freelancer writers and columnists on a day to day basis to receive articles on time.• Meeting new people to build a strong contact list• Managing the magazine in the absence of the Editor

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  NDTV

  • New Delhi, Delhi, India

  • Programme Coordinator

    • Jun 2008 - Sep 2009
    • New Delhi, Delhi, India

    Key ResponsibilitiesPlanning and coordinating on events such as "Indian of the year" and "7 wonders of India".Guest coordination for events such as "IOY" and "7 wonders".Planning and Conceptualizing shows such as India's Future Coordinating Phone interviewsCoordinating for/with the guest for panel discussionsDealing with personalities and their PR executives to coordinate for shows.Working on daily discussion panels.Coordination for programmes such as We The People, Left Right and Center, Verdict, Humlog, India's Future.Working closely with the anchors to work on the panel for discussionsOB Coordination for programmesKey achievementI have learnt the job a lot sooner than expected of me.In less than one month I have been able to handle shows and shifts entirely on my own.

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  Evalueserve India

  • Gurugram, Haryana, India

  • Senior Trainer

    • Jan 2007 - May 2008
    • Gurugram, Haryana, India

    Conduct New Hire Training in Voice & Accent and soft skills(classroom training)Train New Hire on Survey TechniquesRecruit for Voice Processes along with HRUpdating Voice Modules as per feedback from the Floor/Clients/UpdatesCreating Modules for Voice Training (Content Development)Voice training for International AnalystsRunning calibration sessions for the quality teamMaintain reports to show Voice progression for AgentsConduct TTT for New Trainers Client Interaction Call Monitoring & FeedbackConduct Refresher TrainingCreated Culture Modules as per requirementsTrain employees on Presentation Skills Conduct need based TrainingsEditing InfoMR (internal magazine)QCing various MR documentsKey AchievementsHave made a more streamlined training structure in Market Research Division.

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  Vertex Customer Services India Ltd

  • Voice Coach - Senior Executive

    • Sep 2005 - Oct 2006

    Conduct Refresher/Recursive trainings on Basic Conversational Skills and PhraseologyIdentify Red Flags during Floor Support and work out action plans to help bring them up the learning curve within Training PeriodRecruit for Voice Processes along with HRAnalyse and identify improvement opportunities/trends in customer interactions post Go Live in terms of Voice and Customer ServiceDevelop and administer action plans basis the above and conduct refresher training as requiredBack up Trainer for NHT Batches for Customer Service and Voice & AccentSoft Launch SupportTo ensure that all voice QCs are equipped with the required skill set of measuring V & A on calls and providing effective and constructive feedbackProvide support to Quality Coaches in terms of looking into the bottom 10% performers of every process and helping QCs to bring them up the curveDemonstrate an orientation towards continuous improvementKeep abreast of current developments in Voice and AccentFacilitate across-the-board understanding of Voice Quality standards in order to have all stakeholders on the same page via Precision Monitoring/Calibration SessionsConstant communication/feedback to the Manager - Training and Manager - OperationsAssist in training related documentationMaintain data and documentation as required by the Manager - Training Stay updated with the hiring requirements and standards

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  Vertex Customer Services India

  • Voice Coach(Training)

    • 2004 - 2006

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  Vertex

  • Senior Business Associate

    • Aug 2004 - Feb 2005

    Part of a Inbound UK Utility Process taking callsEscalationsHandling Team DataConducting Refreshers for ProcessDownloading Process updates to the TeamProviding Floor Support to New Hires post accreditations