Experience

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  Novotek UK & Ireland

  • United Kingdom
  • Automation Machinery Manufacturing
  • 1 - 100 Employee

  • Customer Success Manager

    • Sep 2023 - Present

  • Business Support Coordinator

    • May 2021 - Sep 2023

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  Routeco

  • Branch Supervisor

    • Jan 2007 - Jul 2020

    Aspects of this role are as follows: Create a culture of continuous improvement and flexibility of approach to achieve results.Lead by example by maintaining a proactive methodology to cross selling and delivering the Routeco all inclusive message.Meet the branch KPI’s to maximise sales; maintain and grow the number of trading accounts; and increase the range of products soldImprove customer retention and spend frequencyDemonstrate sufficient commercial awareness to negotiate prices, depending on customer ownership and status to maximise margin.Update and monitoring of the strategix customer discount system; reviewing discount levels with external sales staff to ensure that discounts are commercially competitive. Manage timely workflow within the branchCustomer satisfaction scores (responsibility) improvement or maintenance of the levelsManage internal branch team to meet their job profiles and objectivesMonthly review with team members to ensure adherence to job profile and SMART objectives and company mission statementMonthly meetings with line manager (ASM) to review progress on their branch objectives  Maintain and develop on going customer relationshipsEnsure all team members work within the purchasing and credit control commercial guidelines.  Ensure maximum accuracy on sales orders.Ensure the most effective utilisation of resources, planning, and monitoring the work of the team.  Review and report on performance of the team, identifying resource requirements where appropriate. Attend and represent the branch at quarterly review meetings held at Head Office.Take responsibility for any HR issues that arise within the branch and escalate to the HR department for advice. On going performance management of the team with full involvement of the annual performance review process. Remain customer focused with a can do attitude at all times.

  • Process and Systems champion

    • Jul 2011 - Jan 2016

    As a secondary role within the company, I was involved with process improvement and conformance across the company. Aspects of this role are:Drive consistency across all branch operationsCreate a culture of continuous improvement and flexibility of approach to achieve results.Ensure best practice process and procedures are implemented across all disciplines in support of organisational goalsPromote best practise Assist in implementation, and adoption of Service Charter once developedAdvise, and assist in implementation of new processesAdvise and assist with Branch Queries, Returns and ComplaintsComplete any associated paperwork and administration functions associated with the role. Liaise with Area Sales Managers, Branch Supervisors, Sales Engineers, other departments and branches as required. Operate in accordance to operational, quality and H&S standards ensuring compliance with established procedures.Complete and monitor amendments to process documentation ensuring conformance with ISO accreditation.I was actively involved in the opening of our branch in the Netherlands from a systems and process training aspect, aswell as being on site on the first 'live' week of the branch opening. Classroom based team training environment1-1 ongoing supportTraining plans and documentation control.

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  TFD Scotland

  • Office Admin

    • Jun 2006 - Jan 2007

    Basic internal office administration