Experience

• 

  Ministry of Local Government (Lusaka City Council)

  • Lusaka, Zambia.

  • System Analyst

    • Aug 2018 - Present
    • Lusaka, Zambia.

• 

  iSON Technologies - Leading IT Company in Africa and Middle East

  • Zambia

  • Sr End User Support Engineer

    • May 2018 - Aug 2018
    • Zambia

     Plan, design, and install the company’s infrastructure and IT security systems in accordance to best practices  Ensure the organization’s infrastructure and security systems are operational at all times and that all IT faults/ incidents are resolved within the agreed SLAS  Create and maintain infrastructure, IT service delivery and IT security standards, policies and procedures  Coordinate all ICT projects (in liaison with other project members)  Manage vendor relationships and ensure timely/effective provision of technical support.

• 

  ISON BPO LTD/MTN ZAMBIA

  • Zambia

  • IT Engineer

    • Aug 2015 - May 2018
    • Zambia

    • Manage and provide support for the call center and computing requirements of the company both software and hardware, server crash, virus attacks, hard drive failure, et cetera.• Server Decommissions: to ensure that all server storage is cleaned up and reclaimed after a server has been decommissioned or migrated. Re-label SAN ports to show that they are no longer used post migration• Monitor and mitigate system vulnerabilities and/or observed weaknesses.• Troubleshoot Network problems and escalate downtime information to higher levels of the company • Perform Windows / Linux Red Hut Server installation, maintenance and Administration. • Adding new user accounts and pc’s to the companies ADDS on Windows server 2012 R2. • Install standard builds, system patches and application updates as directed.• Monitoring the ePO server running MacAfee Antivirus Security software and virus definitions ensuring all PCs and servers are up to date.• Monitor and manage Network connections like latency, bandwidth and packet switching data coming and going out of the Companies’ Network, VPN accounts, Group Policy permissions and validate file server backups.• Conducting user compliance checks and system audit as stipulated in our company IT Policies and Technology, Governance, Risk & Control policy and Processes• Maintain Service Level Agreements and Licensing requirements• Maintain and manage ICT inventory (asset register) of all equipment installed at for the company Office • Implement Business Continuity and Disaster Recovery Plan/Procedures to ensure optimum business uptimes• Manage, deploy and troubleshoot and devise solution to Enterprise Local and Wide Area Network (LAN/WAN and internet connectivity issues• Monitoring of Avaya System (IVR, ACR etcetera) making sure all portal channels are functioning and all Call Center Agents are able to access, receive and make outbound calls to high end value customers • Direct Reports for effective IT Department