Experience

• 

  Velocity Risk Underwriters, LLC

  • Greater Nashville Area, TN

  • Director of Personal Lines Claims

    • Jul 2019 - Present
    • Greater Nashville Area, TN

• 

  Farmers Insurance

  • United States
  • Insurance
  • 700 & Above Employee

  • Catastrophe Response Team Manager - Auto

    • Sep 2015 - Jul 2019

    Catastrophe Response Team Manager• Currently lead teams of Auto Field and Inside Claims Adjusters to respond to National Disasters• Work in relation to our National Field and Regionalized Auto Peers to ensure regulatory compliance and consistent claims handling practices• Actively work with the Property Line of business to address Multi-Line customer needs• Development of Supervisors to excel in process orientation with the changes in the insurance business

  • Auto Response Strike Team Supervisor

    • Dec 2011 - Sep 2015

    Founder of Strike team which was created in order to make a streamline customer service experience in times of Catastrophe• Created and Lead Interviews for hiring of Strike Team• Work in relation to our field staff to ensure a seamless claims process from start to finish• Provide accurate and timely feedback to our departments adjustors • Cross Train Adjustors and Supervisors in the Estimating Process and Total Loss Process• Development of employees to excel in current job role and be ready for the next level• Create and Review of PowerPoint Presentations to share Goals and Date to Management• Utilization of Microsoft Applications in order to present data to Management on a daily basis • Supervised Personal that has issued over $4 million in indemnity to our customers in 2012

  • Total Loss Supervisor

    • Apr 2010 - Dec 2011

    Supervised 8 adjustors in settling of Total Loss Auto Claims • Ensure claims compliance with the Department of Insurance• Provide accurate and timely feedback to Total Loss Specialist regarding development• Handle escalated phone calls to ensure customer satisfaction• Special Projects Include: Backstop for Managers, Department Change Review Team, Lead Hop Committee for KC and OKC, HelpPoint Wellness, Organize Department Staff Meeting and Off Sights, Development Portfolios

  • Total Loss Specialist

    • May 2008 - Apr 2010

    Negotiates settlement of total loss automobiles on 1st and 3rd party claims• Founding team member of the Commercial Total Loss team. This changed Nationwide Commercial Processes • Handle a large claim volume of a weekly basis with over 98% file quality for the year • Reviews vehicle appraisals for accuracy using knowledge of vehicle configuration and market conditions • Trained to handle Commercial Auto, Personal Auto and Bristol West lines of business • Maintain an overall customer service rating of 93%

• 

  Enterprise Rent – A – Car

  • Management Trainee

    • May 2007 - May 2008

    Drove revenue by selling our ancillary product• Ensured customer satisfaction on every rental• Inspected vehicles prior to rental and upon return for any damages • Grew and maintained corporate business in the local market