Experience

• 

  Staycity Group

  • United Kingdom

  • Regional Operations Director - UK North

    • Sep 2021 - Present
    • United Kingdom

• 

  Staycity Aparthotels

  • Manchester, United Kingdom

  • Cluster General Manager

    • Jan 2017 - Nov 2021
    • Manchester, United Kingdom

• 

  Premier Inn

  • Hospitality
  • 700 & Above Employee

  • Multi Site Manager

    • Sep 2011 - May 2016

    From Sept 2011 to May 2016 I held three Multi Site roles. Regional Operations Manager Northwest (Holding), Cluster General Manager Liverpool and Cluster General Manager Preston, Southport, Chorley. The holding role had 5 Multi Site Manager direct reports and just short of 1000 team members. The Cluster General Manager roles had up to 9 direct reports and 280 team members.Responsibilities included* Customer Service and Brand Standards - motivating, training, enabling and guiding the team to deliver an outstanding guest experience and auditing the business to comply with brand standards * Direct Reports Team - conducting performance reviews and 1-2-1s along with coaching and mentoring to improve performance and subsequently the results of their team and business. Wider team - training, coaching, enabling and engaging the team to ensure team turnover remained low, engagement remained high and the team were fully empowered to deliver an excellent guest experience.* Human Resources - to ensure all HR issues were conducted in a professional, ethical and efficient manner in line with company policy and processes and to support the wider region and occasionally across brand for more complex cases.* Commercial - driving efficiency through labour scheduling, P and L management and review and driving retail audit standards to ensure profitability was maximised across all sites* Sales and Revenue - providing local knowledge and revenue management guidance to ensure maximisation of rooms revenue and to provide sales training, coaching and incentives to drive localised sales opportunities in respect of F&B * Mentoring - supporting and mentoring graduates and CGMs to aid in their development* Projects, Steering Groups and Senior Inductions - developing new models, ideas and ways of working as well as providing constructive feedback on new innovations. Occasional Support of new Directors and Senior H/O managers with the operational element of their inductions.

  • General Manager Dual Site

    • Dec 2007 - Sep 2011

    Based near one of England's largest airports the role was to opening two Premier Inn hotels and growing them to maturity. The complex comprised of two hotels with 361 bedrooms, Costa store, 4 meeting rooms, Park and Fly business and two restaurants The role included * Recruiting full management team and 160 team members* Managing a sales team to ensure the business grew in line with budget* Marketing and local commercial relationships* Fully focusing on the guest experience and delivering brand standards across two different hotel styles* Franchise partnership with Costa and relationship management* Mentoring General Managers from other parts of the business* H&S, HR, Retail Audit* Complying with all legislation and licensing requirements* Supporting, training and coaching managers to provide management succession to support the company's growing pipeline

  • General Manager

    • Jan 2004 - Dec 2007

    General Manager of, at the time, the largest Premier Inn in Northern England.Responsibilities included* Sales, Marketing and Revenue Management to ensure double digit growth budget targets were met* Development of team and direct reports to provide future managers to meet the company's pipeline requirements* Coaching, training and leading of the team to ensure customer expectations and brand standards were exceeded.* Commercial focus, P and L responsibility, driving efficiency and labour scheduling to maximise profit.* Human Resources, H&S and legislation compliance* Mentoring of General Managers in the wider estate

• 

  Megabowl Group Limited

  • Manchester, United Kingdom

  • General Manager

    • Jul 1999 - Dec 2004
    • Manchester, United Kingdom

    Across this period I worked in four multi discipline leisure complexes including the new opening of a key city location. The complexes varied in make up and included tenpin bowling lanes, amusements, nightclubs, laser gun games, american pool, bar and fast food.Key focus was on * Driving customer service through training, coaching and hands on leadership* Local marketing initiatives to drive footfall through the business * Maintaining and controlling of standards * Financial management in respect of all P and L costs, margins and capital* H&S and Human Resources