Experience

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  Baltimore Recreation & Parks

  • Community Aide/Office Support
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  Baltimore City Recreation and Parks

  • Baltimore, Maryland, United States

  • Community Aide/Office Support

    • Mar 2024 - Present
    • Baltimore, Maryland, United States

    Provide information and guidance to or elicit information from the public to properly complete forms; screen forms to determine accuracy and completeness of information. Respond to unusual or complicated inquiries and complaints regarding departmental or office procedures, programs, operations, o...

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  Baltimore City Employees Retirement Systems

  • United States

  • Community Aide

    • Feb 2023 - Jan 2024
    • United States

    Assisting social workers with case management tasks such as answering phones, scheduling appointments, and filing paperworkCoordinating community events such as concerts or festivals that promote healthy lifestyles, increase awareness of community issues, and foster civic engagementProviding supp...

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  Mondo

  • United States

  • Data Administrator Specialist

    • Nov 2022 - Jan 2023
    • United States
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  Baltimore City Employees Retirement Systems

  • Accounting
  • 1 - 100 Employee

  • Administrative Assistant

    • Sep 2022 - Nov 2022

  • Administrative Assistant

    • Sep 2022 - Nov 2022

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  Robert Half

  • Baltimore City County, Maryland, United States

  • Consultant

    • Jun 2021 - Nov 2022
    • Baltimore City County, Maryland, United States
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  Maryland Club

  • Baltimore, Maryland, United States

  • Administrative Assistant

    • Aug 2022 - Sep 2022
    • Baltimore, Maryland, United States
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  Housing Authority of Baltimore City

  • Baltimore City County, Maryland, United States

  • Administrative Assistant

    • Feb 2022 - Sep 2022
    • Baltimore City County, Maryland, United States
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  Elaborate

  • New York City Metropolitan Area

  • Integration Coordinator

    • Aug 2021 - Jan 2022
    • New York City Metropolitan Area
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  MarketSource Inc.

  • New York City Metropolitan Area

  • Customer Service Representative

    • Mar 2021 - Oct 2021
    • New York City Metropolitan Area

    Ability to adapt communication style to build trusting relationships with guests and influence tech solutionsAbility to provide personalized tech solutions through guest engagement, product training, demo events, and actively sellingExperience in retail business fundamentals: department sales tre...

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  Legends

  • One World Observatory

  • Observatory Ambassador

    • Apr 2019 - Aug 2020
    • One World Observatory

    • Greeted guests as they enter assigned areas.• Ensured the safety of guests while on tour.• Provided a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience.• Introduced new ideas towards customer service exper...

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  Red Knight Solutions, LLC

  • Bronx, New York

  • Field Service Technician

    • Sep 2018 - Nov 2018
    • Bronx, New York

    • Provided service and customer support during field visits or dispatches.• Managed all on site installation, repair, maintenance and test tasks.• Instrumental in team development of job safety analyses during project planning.• Improved reliability of supply chain software, systems, database and...

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  Ambulnz

  • Greater New York City Area

  • Data Entry

    • Aug 2018 - Oct 2018
    • Greater New York City Area

    • Performed posting charges and completion of claims to payers in a timely fashion.• Converted dosages to billable units. • Submitted billing data to insurance providers.• Worked claims and claim denials to ensure maximum reimbursement for services provided.• Performed Medicare/Medi-Cal reviews a...

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  Horizon Media

  • Greater New York City Area

  • Mailroom

    • May 2018 - May 2018
    • Greater New York City Area

    Scan Lables to email associates.Sign for packagesDeliver mail to associatesDistribute supplies

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  Fairway Market

  • 2289 12th Street New York, NY

  • Data Entry Clerk

    • Feb 2018 - Apr 2018
    • 2289 12th Street New York, NY
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  Hudson Group

  • Greater New York City Area

  • Customer Service Representative

    • Jan 2017 - Feb 2018
    • Greater New York City Area

    • Assisted and answered customers questions about the entire store.• Performed daily department tasks including stocking, creating merchandise displays, pricing markdowns, transferring merchandise, inventory control, and processing transactions.• Achieved daily sales goal by cross selling and pro...

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  RWDSU

  • New York, NY

  • Intern Receptionist/Admin.

    • Oct 2016 - Jan 2017
    • New York, NY

    • Interning with the Retail Action Project• Entered personal information in an Excel database• Organized meetings with potential members• Performed cold calls to reach other members

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  CVS Health

  • Greater New York City Area

  • Guest Service Associate

    • Dec 2015 - Mar 2016
    • Greater New York City Area

    Operated a cash register including cash transactions, checks, chargesGreeted each customer and helped at all times and assisted customers with their questions, problems and complaintsCompleted price changes: document counts, utilized price gunsAnswered the telephone using the appropriate greeting

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  Target

  • Bronx, New York, USA

  • Hardlines Team Member

    • May 2015 - Feb 2016
    • Bronx, New York, USA

    • Coordinated with management with logistics, store placement and pricing• Provided quality customer service: handled all customers' needs and maintained high customers' satisfaction.• Ensured quality-assured, prompt delivery on all customer orders.• Supported a strong team: worked with t...

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  Securitas Security Services USA, Inc.

  • Greater New York City Area

  • Security Officer

    • May 2013 - May 2014
    • Greater New York City Area
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  Mars

  • Guest Service Associate

    • Sep 2007 - May 2014

    • Provided direct support to the guest, through one-on-one interaction.• Maintained accurate stock records with daily audits• Resolved customer complaints in a professional manner while prioritizing customer satisfaction • Trained new associates for ease into store operations.• Operated equipment...

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  Barnes & Noble Booksellers, Inc.

  • George Mason University Bookstore

  • Customer Service Representative

    • Sep 2006 - Aug 2007
    • George Mason University Bookstore