Experience

• 

  Mia Telecoms

  • Technical Support Engineer

    • Mar 2023 - Present

• 

  Dynamic Office Technologies (PTY) LTD

  • Technical Team Lead

    • Aug 2021 - Feb 2023

• 

  Mia Telecoms

  • Senior Voip Engineer

    • Jan 2018 - Aug 2021

    *SCM Server management*Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the maintenance, and management of all voice equipment such as voice servers, gateways, PBX switches, voice network management and diagnostic tools, etc.*Answerable for planning and implementing enterprise unified communications-based projects.*Accountable for mentoring and training of lower level voice network engineers and technicians.*Safeguarding overall technical capabilities, stability and performance.*Offer direction, recommendations, design and implementation for VoIP enhancements.*Produce and maintain all necessary technical documentation. Guarantee all work activity is accurately documented in our tracking systems.*Safeguard performance, capacity, availability, and quality of the voice environment monitoring for emerging incidents and initiate preventative action.*Available to travel up to 25%

• 

  Voice & Data PTY Ltd

  • City of Johannesburg, Gauteng, South Africa

  • Senior VoIP & Network Engineer

    • Oct 2015 - Dec 2017
    • City of Johannesburg, Gauteng, South Africa

    Fully support, configure, maintain and upgrade corporate customer’s networks and in house serversInstall and integrate new server hardware and applicationsPerform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.Keep an eye out for needed updatesPrepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture.Support and administer third-party applicationsEnsure network security and connectivityMonitor network performance (availability, utilization, throughput, goodput, and latency) and test for VoIPSet up user accounts, permissions and passwordsResolve problems reported by end userDefine network policies and procedures

• 

  telephones for africa

  • Field Technician

    • Apr 2013 - Jan 2015

    *Installation and maintenance of networks and PBX