Bio
Credentials
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Applying Project Management in the Real World
CourseraAug, 2021- May, 2026 -
Google Project Management Certificate
CourseraAug, 2021- May, 2026 -
Google Project Management: Specialization
CourseraAug, 2021- May, 2026 -
Agile Project Management
CourseraJul, 2021- May, 2026 -
Foundations of Project Management
CourseraJul, 2021- May, 2026 -
Project Execution: Running the Project
CourseraJul, 2021- May, 2026 -
Project Initiation: Starting a Successful Project
CourseraJul, 2021- May, 2026 -
Project Planning: Putting It All Together
CourseraJul, 2021- May, 2026 -
Advanced social media tools and techniques
Amideast/LebanonJun, 2021- May, 2026 -
Fundamental of budgeting
Amideast/LebanonMay, 2021- May, 2026 -
Building Rapport with Customers
LinkedInAug, 2020- May, 2026 -
Customer Service Foundations
LinkedInAug, 2020- May, 2026 -
How to Adapt Your Small Business in a Recession
LinkedInAug, 2020- May, 2026 -
Building Customer Loyalty
LinkedInJul, 2020- May, 2026 -
Critical Thinking
LinkedInJul, 2020- May, 2026 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInJul, 2020- May, 2026 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2020- May, 2026 -
Developing Your Emotional Intelligence
LinkedInJul, 2020- May, 2026 -
Event Planning Foundations
LinkedInJul, 2020- May, 2026 -
Leadership Fundamentals
LinkedInJul, 2020- May, 2026 -
Leadership Mindsets
LinkedInJul, 2020- May, 2026 -
Leadership Strategies for Women
LinkedInJul, 2020- May, 2026 -
Project Management Foundations: Budgets
LinkedInJul, 2020- May, 2026 -
Quality Management Foundations
LinkedInJul, 2020- May, 2026 -
Running a Profitable Business: Calculating Breakeven
LinkedInJul, 2020- May, 2026 -
Sales Forecasting
LinkedInJul, 2020- May, 2026 -
Strategic Thinking
LinkedInJul, 2020- May, 2026 -
Customer Service and Sales
ShawarmanjiFeb, 2014- May, 2026 -
Sale Procedures
ShawarmanjiFeb, 2014- May, 2026 -
Train The Trainee
ShawarmanjiFeb, 2014- May, 2026 -
Basic Food Hygiene
ShawarmanjiJan, 2014- May, 2026 -
Sequence Of Service (Fine Dining)
Salmontini – DubaiFeb, 2011- May, 2026
Experience
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Marriott International
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Kuwait
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Restaurants Manager
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Oct 2023 - Apr 2024
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Kuwait
Managing daily operations of 5 outlets Indian, Sushi, Lounges, Room Service & All Day Dining Restaurants. Combined the group October 2023, getting accountabilities of implementing food safety, cost saving , Inventory & stock control ; moreover supervising the hiring , learning & development of staff targeting to increase the revenue & improving in customer loyal satisfaction.
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The Regency Hotel Kuwait
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Kuwait CIty, Kuwait
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Restaurant Manager
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Jun 2022 - Sep 2023
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Kuwait CIty, Kuwait
During this period working on directing, organizing all activities related to the Hotel Lobby Lounge adapting all parameters related to high standards of F&B quality, services & marketing maximizing profits through outstanding customer service and ensuring guest satisfaction; one of these aspect is launching a new setup Menu by planning, executing & delivering all its features to all staff operating meeting clients’ needs and the Hotel Visualization and Morals.
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Beirut Catering
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Beirut, Lebanon
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Catering Manager
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Apr 2019 - Oct 2021
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Beirut, Lebanon
Handled all meal planning and preparing, ordering and inventory, cleanliness and organization kitchen catering, created menu items, recipes and developed dishes ensuring variety and quality. Ensured the kitchen meets all regulations including sanitary and food safety guidelines, abiding by the Health & Safety Hygiene Practices. I succeed in this role since I was able to:• Keep track of which items are most popular on the menu and which items are not being ordered that often and make changes accordingly.• Maintaining sustainable profit levels and cash flow maintenance.• Created food preparation schedules a day in advance.• Inspected storage areas and allocated tasks such as labeling, removing of old stock, cleaning of fridges, cold rooms and other storage areas to the Kitchen Hand.• Act as the role model and being accountable on events preparation and execution.
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Restaurant Manager
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Oct 2017 - Oct 2018
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Kuwait
Went above cross training & developing crewmembers, achieving a high score in Food Safety management*Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction. *Altered the Restaurant Check List based on daily operation and customer needs.*Monitored the dining room and made changes as necessary. *Addressed any customer concerns or wishes appropriately.*Interviewed, hired, and counseled qualified server and kitchen staff. *Evaluated staff performance and provided constructive feedback to improve overall productivity*Reduced variable cost through tighter controls & inventory waste based on issuing P&L statements.
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Shawarmanji
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Beirut, Lebanon
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Outlet Manager
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Feb 2014 - Aug 2017
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Beirut, Lebanon
Benefit enrollments including educating new & existing F&B employees’ in three main branches for “Shawarmanji Chain”*Struggled a sales forecast setting standards for branches expenses & profits lead to a succeed in sales projection. *Strived to ensure guest & employee satisfaction while maintaining the operation budget.*Strengthened the food & beverage culinary team by assisting in other outlets when needed.*Determined training needed to accomplish goals, then implements a plan.*Assisted with promoting the lounge, menu planning, maintains standards, and manages properly inventories & controls.*Ensured the highest levels of customer service by handling complaints and resolving issues with the appropriate follow-through resulted with a reduction of 90% from their complaints.
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United Arab Emirates
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Restaurants
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1 - 100 Employee
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Procurement Coordinator
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2010 - 2014
Promoted from Headwaiters position to Procurement Coordinator & stock control after one year of employment for exceptional organizational skills.*Resolved customer complaints regarding food service.*Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups.*Assigned duties, responsibilities, and workstations to employees in accordance with work requirements.*Maintained Restaurant Supply Chain Continuity.*Placed orders, made sure goods requested are delivered on time complying foods hygiene and standards.*Succeeded in minimizing losses, developed inventory control procedures, *Liaised with suppliers ensuring fast procurement of products.*Directed all beverage and minor food purchasing processes to ensure effective inventory control.
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Head Waitress
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Aug 2010 - Oct 2011
Served as Headwaiters for prominent, authentic International and Japanese Concept.
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Head waitress
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Jun 2008 - Jul 2010
Served as Headwaiters for prominent, authentic French &Italian Kitchen.*Trained all new hires and enforced all health code regulations direct chef during food preparation of any dietary restrictions and special requests.*Supervised the opening and closing protocols of the restaurant, which includes cash handling, and ordering of inventory.*Secured long-term business need strategies, generating guest relations' feedback for process improvements*Set an example for team members of commitment, work ethic, habits & personal character.
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Education
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2008 - 2011Hotel management institute
Diploma of Hotel Management, Hotel management -
Zahrat El Ihsan
Humanity, lebanese bacc 2, Humanities/Humanistic Studies
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