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Nicole Sweetnam is a seasoned HR professional with 11 years of experience in leadership, HR policies, and workforce planning. She has led various initiatives to build an inclusive and diverse work environment, and has expertise in change management, new hire orientations, and employee engagement. With a Master's degree in Industrial Relations/Human Resources from the University of Toronto, Nicole has developed a strong foundation in HR principles and practices. She is also a certified coach and has completed various courses on emotional intelligence, allyship, and diversity, inclusion, and belonging.

Credentials

  • Leading Your Org on a Journey of Allyship
    LinkedIn
    Aug, 2022
    - May, 2026
  • Coaching for Results
    LinkedIn
    Jan, 2021
    - May, 2026
  • Coaching and Developing Employees
    LinkedIn
    Nov, 2020
    - May, 2026
  • Developing Your Emotional Intelligence
    LinkedIn
    Nov, 2020
    - May, 2026
  • Gretchen Rubin on Creating Great Workplace Habits
    LinkedIn
    Nov, 2020
    - May, 2026
  • Inclusion During Difficult Times
    LinkedIn
    Nov, 2020
    - May, 2026
  • Out and Proud: Approaching LGBT Issues in the Workplace
    LinkedIn
    Nov, 2020
    - May, 2026
  • Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
    LinkedIn
    Nov, 2020
    - May, 2026
  • Creating Psychological Safety for Diverse Teams
    LinkedIn
    Oct, 2020
    - May, 2026
  • Women Transforming Tech: Building Your Brand
    LinkedIn
    Oct, 2020
    - May, 2026
  • Women Transforming Tech: Networking
    LinkedIn
    Jul, 2020
    - May, 2026
  • Women Transforming Tech: Breaking Bias
    LinkedIn
    Jun, 2020
    - May, 2026
  • Women Transforming Tech: Getting Strategic with Your Career
    LinkedIn
    Feb, 2020
    - May, 2026
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Sep, 2019
    - May, 2026
  • The Mindful Workday
    LinkedIn
    Aug, 2019
    - May, 2026
  • Measure What Matters (Blinkist Summary)
    LinkedIn
    Jul, 2019
    - May, 2026

Experience

    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Human Resources Manager - Employee Engagement and DEI
      • Oct 2023 - May 2024

    • Internal Communications and DEI Manager
      • Jan 2018 - Oct 2023

      DIVERSITY & INCLUSION• Lead Ricoh’s efforts in building an inclusive and diverse work environment. • Create and deliver strategy and initiatives designed to build a culture of inclusion and belonging. • Provide executive support, consultancy, and subject matter expertise to business leaders on D&I matters.• Keep abreast on D&I business trends and weave new learning into Ricoh’s evolving approach to D&I.• Lead a fun and successful national D&I council.• Own diversity analytics, including benchmarking, tracking metrics, analyzing and a D&I scorecard. Leverage data to design strategies and address gaps in representation. • Work with HR team to improve policies and processes to mitigate bias, promote inclusivity and incorporate best practices. INTERNAL COMMUNICATIONS• Position internal communications as an employee engagement platform to connect with employees in a meaningful way.• Translate leadership’s vision and strategic priorities into engaging and clear communications through a range of media.• Tell good stories to celebrate and recognize employees and foster a sense of belonging and pride.• Manage the design and content of Intranet site and collaborate with Marketing on social media posts that highlight Ricoh’s workplace culture. • Implemented an employee engagement tool, StandOut, to revolutionize the employee and manager experience.

    • Learning and Development Manager
      • Feb 2016 - Jul 2018

      • Provided leadership in shaping and implementing the organization’s learning strategy and assessing its outcomes.• Created, managed, and updated training and development materials.• Developed and delivered training workshops both virtually and in person.• Coached leaders and emerging leaders on their professional development.• Collaborated with vendors to ensure the delivery of key programs and systems.• Led the employee engagement survey and follow up.

    • HR Manager/Business Partner
      • Jul 2012 - Feb 2016

      • Advised executives on their HR and employee engagement strategy.• Managed a national team of HR Consultants.• Monitored employee relations across assigned business unit/region.• Supported succession planning and other employee development activities such as individual development plans.• Partnered with the business on project implementation teams as a change management SME using the Kotter model of change management.• Managed the employee engagement survey processes and practices.

    • HR Advisor
      • Jun 2005 - Aug 2007
      • Toronto, ON

      • Responsible for recruitment, training & development and compensation matters for assigned client groups. • Coordinated STD/LTD/WSIB claims and return to work programs.• Worked with leaders on decision-making for HR related matters. • Conducted workplace investigations on issues of misconduct and provided appropriate recommendations for conflict resolution.• Developed and executed HR projects, i.e., centralized recruitment strategy, seniority lists, surveys, M&A integration, selection of temp agencies & review of termination procedures. • Employee member of the Health & Safety Committee.

    • HR Generalist (contract role)
      • Sep 2004 - Jun 2005

      • Responsible for recruitment, training & development and compensation matters for assigned client groups. • Worked with managers to provide the HR perspective in decision-making about employee and departmental issues.• Provided counsel to employees on topics such as compensation and benefits, manager – employee conflict, career development.• Management representative on the JHSC.

    • HR Advisor
      • Jul 2001 - Sep 2004

      • Responsible for recruitment, training & development and compensation matters for assigned client groups. • Coordinated STD/LTD/WSIB claims and return to work programs.• Worked with leaders on decision-making for HR related matters. • Conducted workplace investigations on issues of misconduct and provided appropriate recommendations for conflict resolution.• Developed and executed HR projects, i.e., centralized recruitment strategy, seniority lists, surveys, M&A integration, selection of temp agencies & review of termination procedures. • Employee member of the Health & Safety Committee.

  • REACON Management Inc.
    • Toronto, Canada Area
    • Senior Consultant
      • Aug 1996 - Jun 2001
      • Toronto, Canada Area

      REACON was a boutique consulting firm specializing in employee research.• Assisted executives dealing with organizational change and HR challenges using surveys, focus groups and interviews.• Conducted needs assessment of key HR issues and designed the appropriate research tools.

Education

  • 2016 - 2019
    Seneca College
    Adult Education Certificate
  • 1998 - 2001
    University of Toronto
    Masters, Industrial Relations/Human Resources
  • 1995 - 1996
    Sheridan College
    Post Graduate Diploma, Human Resources Management
  • 1991 - 1995
    University of Guelph
    Bachelor of Arts, Psychology

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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