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Nicole Phillips is a seasoned professional with expertise in leadership, student development, community development, and psychology. She has worked in various roles, including Suite Host - Guest Experience at O2 arena and Child Case Worker Supervisor at BC Public Service. Her experience spans over 8 years, with a strong background in public service and community work. She has also worked as a Housing Support Worker at Progressive Housing Society, Homeless Outreach Worker at Progressive Housing Society, and Social Media Manager - Wolfpack Athletics at Thompson Rivers University. Additionally, she has experience in data collection for the 2016 Canada wide Census and has worked as a Resident Advisor at Campus Living Centres.

Credentials

  • Standard First Aid & CPR/AED - C
    Canadian Red Cross
    Jul, 2014
    - Apr, 2026

Experience

  • O2 arena
    • London, England, United Kingdom
    • Suite Host - Guest Experience
      • Oct 2023 - Present
      • London, England, United Kingdom

      Working within the Premium Guest Operations team at the O2 arena to provide an outstanding guest experience for premium suite clients.

    • Canada
    • Government Administration
    • 700 & Above Employee
    • Child Case Worker Supervisor
      • Aug 2022 - Sep 2023

      Shift supervisor at the Complex Care Unit within the Ministry of Children and Family Development. Supervising a team of Child Case Workers to provide support and direction in a high stress environment.

    • Child Case Worker
      • May 2021 - Aug 2022

      Working under the Children and Youth with Complex Care Needs program to provide care and support for children and youth in government care. Following written and individualized Positive Behaviour Support Plans and Safety Plans in attempt to work towards behavioural stabilization.

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Housing Support Worker
      • May 2018 - May 2021

      Working with clients to help them maintain a safe and healthy living environment. Supporting these individuals to work on their personal goals surrounding areas such as mental health and addictions, finances and connecting with community supports.

    • Homeless Outreach Worker
      • Apr 2017 - May 2018

      Working with the homeless population and people at risk of facing homelessness in Burnaby and helping them find affordable housing. Once housed, I am able to provide support and resources in order to help clients succeed.

  • Thompson Rivers University
    • Kamloops, British Columbia, Canada
    • Social Media Manager - Wolfpack Athletics
      • Sep 2015 - May 2017
      • Kamloops, British Columbia, Canada

      Running and coordinating the social media accounts of the Thompson Rivers University Wolfpack Athletics teams. Working to create engagement and growth across multiple accounts and media platforms.

  • Statistics Canada
    • Vancouver, Canada Area
    • Census Enurmerator
      • Apr 2016 - Aug 2016
      • Vancouver, Canada Area

      Assisted with the data collection for the 2016 Canada wide Census. I was in charge of door to door and over the phone data collection for the Tri-Cities region in the lower mainland.

  • Campus Living Centres
    • Thompson Rivers University Residence & Conference Centre
    • Resident Advisor
      • Mar 2014 - Apr 2016
      • Thompson Rivers University Residence & Conference Centre

      As an Resident Advisor, I am directly involved in student support and community building. My main responsibilities include providing support for the students, as well as encouragement and leadership to my community. I am also responsible for helping to create a safe and positive living and academic environment within the residence building.

    • Sales Associate/ Cashier
      • Apr 2011 - Aug 2014

      My responsibilities included primarily working on the cash registers as a key handler, and opening and closing the store. I also was responsible for folding clothes on the sales-floor, keeping the store looking tidy and presentable, and interacting with customers.

    • Work Study Student
      • Sep 2013 - May 2014

      As a Work Study Student, I worked in the Student Recruitment Centre. I was responsible for tasks such as corresponding with potential students and high school counsellors via telephone, e-mail and mail. I also was responsible for various office duties including printing, photocopying, filing and working with excel.

Education

  • 2013 - 2017
    Thompson Rivers University
    Bachelor of Arts (B.A.), Psychology
  • 2009 - 2013
    Port Moody Secondary
    High School

Suggested Services

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