Experience

• 

  O.U.R. Ecovillage

  • Coop Member

    • Dec 2010 - Present
• 

  Analytic Design Group Inc.

  • Director of User Research

    • 2010 - Dec 2010
• 

  Sage Software

  • Sr. Director, Customer Connected Design

    • Feb 2008 - Feb 2010

    Responsible for developing the UCD group and re-organizing the User Assistance and Translation groups for Accpac, a mid market financial application. Responsible for the transfer to web of the Accpac software, phase 1, including web design, information architecture, look and feel/CCS while elicit...

• 

  Userstudies

  • Principal and Founder

    • Oct 2004 - Feb 2008

    Provided VUI usability testing and design direction several clients, including America Say Hello and Wizdom technologiesProvided usability testing services for web sites, including PayCycle Created, wrote and delivered introductory usability course for Speech University at Nuance called “Usabilit...

• 

  Nuance Communications

  • Director, Usability Engineering

    • Nov 1999 - Oct 2004

    Created a usability engineering team within Professional Services to accelerate customer acceptance of speech applications through userresearch and a user-centered approach. Exceeded revenue goals while contributing to customer retention.Developed usability processes and research methodology, inc...

• 

  Interval Research

  • Member of Research Staff

    • Jan 1997 - Oct 1999

    Performed consumer usability studies, field studies and contextual analyses with consumers in their homes, as part of a user aided design process which resulted in the development and funding of a series of cutting-edge prototypes. Member of team that received a million dollars in funding from Pa...

• 

  Bell Canada

  • Manager

    • 1976 - 1984