Experience

• 

  Greenfreight

  • Wodonga, Victoria, Australia

  • Operations Manager/ Customer Service Manager

    • Sep 2013 - Apr 2024
    • Wodonga, Victoria, Australia

    • Supervise and support a team of 5, including the management of an international contractor• Undertake staff appraisals, applying training and development initiatives • Drive the completion of KPIs and organisational targets • Identify areas for internal improvement, implementing new systems, procedures and policies • Prepare and present audits and oversee TMS system integrity • Manage Chep and Loscam pallet accounts • Conduct research into industry trends, market metrics and client requirements to inform strategic plans• Oversee supply change and fleet management duties• Liaise with internal and external stakeholders, providing customer service to diverse clients • Write diverse and detailed reports and documents • Adhere to OHS standards, company regulations and procedures

• 

  Ron Finemore Transport

  • Wodonga, Victoria, Australia

  • Fuel Fleet Allocator

    • Dec 2011 - Jan 2013
    • Wodonga, Victoria, Australia

    • Liaised with internal and external stakeholders, developing strong business relationships• Provided personable and effective customer service• Oversaw fuel utilisation, including dips, route loads, load billing and allocation• Managed a fleet of vehicles, developing weekly labour strategies and handling vehicle requirements• Assisted with profit and loss statements, fuel reports, invoicing, manifest and payroll tasks • Drove compliance with OHS standards and Safe Driving Plans • Prioritised drivers’, community and environmental safety and wellbeing

• 

  Woolworths Group

  • Barnawartha, Victoria, Australia

  • Supervisor / Administration Assistant - Woolworths Logistics Centre

    • Jul 2010 - Dec 2011
    • Barnawartha, Victoria, Australia

    • Supported and supervised the toll, contract and logistics team• Oversaw load utilisations, including route loads, load billing and allocation • Managed a fleet of vehicles, developing weekly labour strategies and handling vehicle requirements• Assisted with profit and loss statements, fuel reports, invoicing, manifest and payroll tasks • Drove compliance with OHS standards and Safe Driving Plans • Prioritised drivers’, community and environmental safety and wellbeing