Experience

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  Flik Hospitality Group a division of Compass Group NA

  • Milford, CT

  • EXECUTIVE DIRECTOR, STRATEGIC COMMUNICATIONS AND CRISIS MANAGEMENT

    • Sep 2015 - Present
    • Milford, CT

    CORPORATE COMMUNICATIONS AND CRISIS MANAGEMENTDeveloped and implemented the core communications platform for Flik Hospitality Group, a $1.3 Billion organization, and subsidiary of Compass Group, the leading foodservice management and support services company in N.A. with $14.5 billion in revenues.Created a communications platform engaging 12,000 associates across North America and 5 sectors, through focused communications, video, social media and recognition. Best in class employee engagement increase of 7% in 2019/20. Monthly magazine focused on employee recognition, transparent results and business strategies.Social engagement strategy for employees focusing on best practices and employee recognition.Trained in Public Relations by Hill & Knowlton.Lead for all levels of Crisis Management.Created Business Contingency Plans and Crisis Trainings focusing on foodborne illness, workplace violence, natural disasters and pandemics. Best in class Pandemic Strategy in advance of COVID-19.Past committee Leader for Diversity & Inclusion.Focus on employee engagement and recognition.Evolved company leadership approach to global meetings for top 250 leaders, delivering renewed clarity, focus and commitment to change.Experience in both B2B and B2C communications, creating compelling stories to engage associates and attract new business.Redesigned company intranet serving 12K employees, achieving 9K views the first month.Creation of company-wide standards, working closely with C-suite and third-parties. Lead in creating corporate measurement program for clients. Platform used to benchmark customer/client experience and create strategies for improvement.Creation of Personal Sustainability Platform to measure employees personal sustainability successes, with roll-out of Corporate Sustainability focus across 900 businesses, and 12K employees.Executive Committee MemberSix Sigma Green BeltBA – Business Management 1988

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  Flik Hospitality Group

  • Manager, Communications, Quality Assurance

    • Sep 1995 - Sep 2015

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  Flik International Corp

  • Manager, Operations

    • Sep 1989 - Sep 1995

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  IBM Technologies

  • Executive Assistant

    • May 1985 - Sep 1989