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Bio

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Nicole Hermann is a seasoned professional with experience in technical sales, customer service, and operations. She holds a Bachelor's degree in Industrial Mechanics and is currently pursuing a Master's degree in IT Management. With expertise in laser welding, CNC machine operation, and technical documentation, Nicole has a strong foundation in technical business management.

Experience

  • BBW Lasertechnik GmbH
    • Prutting, Bayern, Deutschland
    • Key-Account-Manager
      • Apr 2019 - Dec 2022
      • Prutting, Bayern, Deutschland

      - Responsibility for the technical and commercial costumer service of a defined costumer base, especially of new customers- First steps in the development of a strategic sales management- Contact person for the customer from the preparation of quotations to order processing and invoicing- Price calculation and tracking of due dates for offers and sales orders-Documentation and Master data maintenance in the ERP System (ABAS-ERP)

  • LTN Servotechnik GmbH
    • Otterfing, Bayern, Deutschland
    • Purchaser
      • Oct 2018 - Mar 2019
      • Otterfing, Bayern, Deutschland

      - Identification and coordination of demand notifications- Requesting and negotiating prices and delivery agreements- Procuring production materials and processing orders- Tracking delivery schedules for on-time deliveries and handling delivery-related issues- General administrative tasks involving suppliers, cross-functional collaboration with internal departments

    • Germany
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Key-Account-Manager
      • May 2017 - Mar 2018

      - Building and maintaining long-term relationships with key customers in the field of laser welding and laser cutting- Understanding the individual requirements and needs of customers- Advising and assisting customers in selecting the right laser welding and laser cutting solutions- Ensuring smooth communication between the company and customers- Collaborating with the internal departments to ensure products meet customer requirements- Ensuring high customer satisfaction through excellent service and support- Resolving issues and escalations in close coordination with customer service

    • Laser Welding Technican
      • Apr 2014 - Apr 2017

      - CNC Machine Operation: Proficiency in the operation and programming of CNC machines for laser welding, including setup, calibration, and toolpath design- Laser Welding Techniques: Mastery of various laser welding techniques, such as spot welding and seam welding with a focus on precision and quality- Quality Control and Safety: Knowledge and implementation of strict quality control standards and safety protocols in laser welding processes, including the use of protective equipment and adherence to industry safety guidelines

Education

  • 2024 -
    IU International University of Applied Sciences
    IT- Betriebswirt, IT and Business Management
  • 2016 - 2018
    IHK Akademie München
    Bachelor professional of technical management (cci)
  • 2010 - 2014
    Staatliche Berufsschule Bad Aibling
    Industriemechaniker

Suggested Services

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Industry Focus. “Industrial Manufacturing”

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