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Hello! I'm Nicole Hays, currently based in Lincoln, Nebraska. I am fluent in English and possess a strong background in leadership and customer service. With over four years of experience as a Credit Analyst at Southwest Georgia Farm Credit, I specialize in financial analysis and risk assessment for borrowers. My previous roles include Personal Banker at Wells Fargo and various positions in sales and customer support, where I honed my skills in team building, public speaking, and merchandising. I hold a Bachelor's degree in Agribusiness from the University of Nebraska-Lincoln, where I was actively involved in the Rodeo Association as the Public Relations officer. I am passionate about delivering exceptional customer satisfaction and fostering strong relationships in every role I undertake.

Experience

  • Southwest Georgia Farm Credit
    • Bainbridge, Georgia, United States
    • Credit Analyst
      • Oct 2019 - Present
      • Bainbridge, Georgia, United States

      • Prepare timely, comprehensive and accurate analysis on potential and existing borrowers• Analyzing and determining the credit risks of potential and existing borrowers through detailed financial analysis, cash flow analysis, collateral evaluation, and compiling recommendation write-ups• Determine if financial profile of the borrower meets Association's underwriting guidelines• Prepare complete loan packages on mid- to large-sized and moderate- to high-complexity accounts• Presenting loan packages to a loan committee

  • Wells Fargo
    • Lincoln, Nebraska
    • Personal Banker
      • Jan 2018 - Oct 2019
      • Lincoln, Nebraska

      • Possess skills and knowledge necessary to satisfy my customer’s needs at all times• Provide superior customer service to customer’s inquiries they have about their personal and business account(s), presenting and processing loan rates, presenting CD rates, etc. in a respectful and knowledgeable manner• Work with affluent customer base in regards to savings accounts and certificate of deposits• Work with customers directly about different products offered & how they can benefit from utilizing them• Keep up with customer updates via CNA, tracking referrals, etc.• Make courtesy outbound calls to customers to make sure everything is going well with their accounts and see if there’s anything we can help with • Make outbound calls to those customers who have requested more information via ATM or online• Manage safe deposit boxes (update when there’s a name change or death)

    • Associate
      • Feb 2017 - Jan 2018

      • Possess skills and knowledge necessary to satisfy my customer’s needs at all times• Provide superior customer service to customer’s inquiries they have about their account(s), online/mobile banking, presenting CD rates, etc. in a respectful and knowledgeable manner• Work with customers directly about different products offered & how they can benefit from utilizing them• Vault Teller – handling money going in and out of the vault; buying and selling currency/coin to Rochester • Handling money being exchanged between myself and customers• Participate in games, customer updates (I’ve had the most in our branch), tracking referrals, etc.• Keep a detailed schedule of when to balance/batch my drawer• Replenish supplies when low and order supplies

    • Beef Sales Associate
      • Apr 2014 - Jan 2017
      • Lincoln, Nebraska

      •Possess skills and knowledge necessary to satisfy my customer's needs at all times. •Provide superior customer service to customer's inquiries they have about their account, beef cuts, quantities needed, etc. in a respectful and knowledgeable manner. •Work with chefs/owners directly about buying beef products and discuss new products to grow their business. •Make weekly calls with turn customers inquiring how business is going, promote new products, place orders for products needed and make scheduled face-to-face calls to visit with them about any addition needs or opportunities. •Keep detailed schedule of all clients and calling opportunities. •Make cold calls to bring in new business and promote the beef company. •Thoroughly review inventory reports to see where overages and lapses may be occurring.

  • Cabela’s World Foremost Bank
    • Lincoln, Nebraska Area
    • Senior Bank Specialist
      • Jan 2012 - Apr 2014
      • Lincoln, Nebraska Area

      •Possess knowledge and skills to fulfill customer's needs to the fullest. •Assist customers with all inquiries about their accounts. •Satisfy customer's desires by providing the tools to meet their financial needs in a professional and respectful manner. •Exhibit leadership in assisting fellow team members.

    • Home Essentials Specialist
      • Apr 2010 - Dec 2011

      •Possess knowledge and skills to fulfill customer's needs to the fullest. •Provide customer satisfaction by giving them the upmost respect, offering products and services, providing detailed information about those products and services. •Received October 2010 Employee of the Month by reaching high-sales goals. •Exhibit leadship when providing cross-line support with fellow team members. •Help with merchandising the department. •Perform cashier duties.

    • Laborer
      • Jul 2003 - Jul 2007

Education

  • 2011 - 2014
    University of Nebraska-Lincoln
    Bachelor's degree, Agribusiness
  • 2010 - 2011
    Central Community College
    Transfer, Agribusiness
  • 2003 - 2010
    St. Paul High School
    Diploma, Diploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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