Experience

• 

  Southern Management Companies

  • Smc
• 

  Southern Management Companies

  • Assistant Property Manager

    • Mar 2022 - Present
• 

  Southern Management

  • United States
  • Real Estate
  • 700 & Above Employee

  • Leasing Professional

    • Mar 2015 - Mar 2022

    Lease apartments and complete all lease related paperwork. Conduct marketing and outreach efforts. Help coordinate and market community events. Created and implemented an outreach program in 2015.

  • Front Desk Manager

    • Aug 2012 - Feb 2015

    Manage a team of 8-10 front desk professionals; responsible for overall efficiency of front desk and ensuring that communities serviced by floaters receive exceptional service. Interview, hire and train all front desk professionals. Create and implement policies and procedures to improve operations at the front desk and overall efficiency of the entire community. Manage and handle multiple schedules. Create and execute front desk goals to maintain the standard of 'stellar service'. Collected data to be used in creating 2015 community budget. Work directly with Property Manager to achieve community goals. Handle all lease changes for the community.

  • Front Desk Coordinator/Administrative Assistant

    • Aug 2010 - Aug 2012

    Responsible for all supportive administrative processes. Manage continental security system. Plan, implement and host all resident and commercial tenant activities. Train all front desk new hires. Assist Managment as needed.

  • Leasing Professional

    • Apr 2007 - Aug 2010

    Lease apartments and complete all lease related paperwork. Conduct marketing and outreach efforts. Conduct quartely marketing surveys. Train all new leasing professionals.

• 

  Southern Management

  • Baltimore, MD

  • Front Desk Professional

    • Aug 2003 - Aug 2006
    • Baltimore, MD

    Manage multiple phone lines and handle package distribution process. Assist residents, visitors and commercial tenants with service requests, entry and follow up processes.