Experience

• 

  All3Media

  • United Kingdom
  • Media Production
  • 200 - 300 Employee

  • HR Operations Manager

    • Sep 2022 - Present

  • Interim HR Operations Manager

    • Oct 2021 - Sep 2022

• 

  UBS

  • Switzerland
  • Financial Services
  • 700 & Above Employee

  • Recruitment Operations Specialist, Associate Director for UK / EMEA

    • Feb 2018 - Feb 2020

    • Drove consistent and compliant behaviors within the UK/EMEA Recruiting function through process design, training and dedicated support• Identified areas that required improvement through the monitoring of process and performance metrics• Implemented new recruitment initiatives• Enabled recruiters to deliver a best-in-class candidate experience by ensuring their supporting tools and documents were user friendly and continually updated• Investigated incidents and identified root causes so process steps and control measures could be added to prevent repeat occurrences in the future.• Ensured all risk and data protection policies were kept up to date and followed

  • Service Delivery Process Owner, Associate Director for UK / EMEA

    • Apr 2016 - Jan 2018

    • Service Delivery Process Owner for all UK processes, and for Leave & Absence in EMEA• Delivered continuous improvement of processes, tools and supporting documentation, by regularly updating HR knowledge base articles for both HR staff and employees• Collaborated with HR partners to review and update HR knowledge base articles to ensure a smooth self-service experience with up to date user-friendly content• Defined, established, monitored and analysed control measures using reports and a road map to ensure preparation and coverage for volume peaks and planned projects, such as the annual year- end “Core Cycle” process• Handled sensitive, confidential and escalated cases, and provided support to employees to resolve these• Represented the HR UK Service Delivery team in cross-EMEA forums as their Subject Matter Expert for end-to-end processes.

  • HR Service Delivery Operations- Authorised Officer for UK

    • Feb 2005 - Mar 2016

    People Responsibilities:• Trained the newly established outsourced team in Barcelona on UK service delivery processes• Trained the newly established offshore team in Krakow, Poland on UK service delivery processes• Recommended changes to team structure and organization in Krakow to HR management, which were implemented leading to greater efficiency and optimization• Distributed HR requests to the team from the ServiceNow case management tool• Supported the offshore team by continually monitoring management information (MI) and reporting to ensure Service Level Agreements and Key Performance Indicators were met• Represented the team as a buddy for new joinersGeneral Operations:• Administered HR data changes for senior executives to Group Executive Board level, and for HR employees (HR4HR)• Identified and performed correct pre-employment screenings for all employees• Ran the Day 1 “Right to Work” immigration (passport & visa) process for the UK, maintaining database & systems to ensure total regulatory adherence as evidenced by Home Office / UK Border Agency audits• Coordinated and ran Day 1 new joiner Induction sessions for all new permanent employees• Coordinated Campus (Graduate & Interns) recruitment process for production, distribution and handling of employment contract offers• Represented UK HR as the SuperUser for the new Oracle Fusion HRIS system which was implemented, and played a key role in the data migration from the legacy PeopleSoft system• Identified inefficiencies & gaps, and designed and implemented process improvementsPayroll Operations:• Provided payroll with the monthly salary and additional payment interfaces • Performed the monthly payroll audit for salaries and additional payments• Reconciled the UK International Assignee payroll

• 

  London Women's Clinic

  • London, United Kingdom

  • Reception Supervisor & Accounts Clerk

    • 1995 - 2004
    • London, United Kingdom

• 

  East London and City Health Authority

  • Practice Development Officer

    • 1989 - 1995