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Bio

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Credentials

  • Cisco Customer Success Manager (CSM) certification
    Cisco
    May, 2022
    - Apr, 2026

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Internal Account Manager
      • Feb 2023 - Present

    • Cisco Customer Success Manager
      • Oct 2021 - Feb 2023

    • Writer/Blogger
      • Jan 2019 - Present

      I have started writing down some of my thoughts and have had some blog articles published and now write regularly for an online magazine in the US. I have also finished a children's picture book which has been self published on amazon and am currently working on a novel.

  • Abri Group
    • Eastleigh, England, United Kingdom
    • Program Officer
      • Jun 2020 - Oct 2021
      • Eastleigh, England, United Kingdom

  • Radian Group
    • Eastleigh
    • Home Ownership Assistant
      • Jan 2019 - Jun 2020
      • Eastleigh

  • Infradata
    • Basingstoke, Hampshire, United Kingdom
    • Solutions Sales Consultant
      • Mar 2018 - Aug 2018
      • Basingstoke, Hampshire, United Kingdom

      - Working in this UK start up to develop new business by focusing on Cyber Security.- Align with security vendors to maximise opportunities- Worked directly with pre-sales technical teams to deliver professional proposals to prospective clients.

    • SP Account Director
      • Feb 2016 - Feb 2018
      • London, United Kingdom

      - Successfully Introduced 8 x new logos to the business - Onboard and sold a new vendor product to a new customer in the first 3 months- Transition customers from the competition to Alternative and continue a seamless relationship and ongoing spend.- Worked closely with Vendors and Distribution to maximise opportunities and sales growth

    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Account Manager
      • Jan 2013 - Feb 2016

      - Increase in business from £500K Revenue in 2013 to £2m revenue in 2014 and continued growth in 2015.- Run rate revenues increased by 250% - Grew a specific customer revenue from £200k annually to £800k yr 1 and then £1.2m at 20% hardware margin and 3-year services contract yr 2- Successfully sold a number of high value multi year service contracts

    • Internal Account Manager
      • Jan 2011 - Dec 2012

      Internal Account Manager offering support to existing accounts and working on new business.

    • Comunications Sales Manager
      • Dec 2009 - Jan 2011

      We are an IP based integrator offering all off vessel communications and IT networks both hardware and support. To tie it all together we have our in-house developed Access Controller, information available on our website.Predominantly based in the marine sector we offer solutions for both Commercial and Leisure markets, as well as offering land based communication solutions

    • Business Manager Comms Division
      • May 2007 - Dec 2009

    • Sales Admin
      • May 2001 - May 2006

    • BPSO
      • Jan 2001 - Apr 2002

    • Radar
      • Jul 1989 - Jul 1995

Education

  • 1983 - 1989
    Dumbarton Academy
    Highers

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Industry Focus. “IT Services and IT Consulting”

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