Experience

• 

  CVS Health

  • Baltimore, Maryland Area

  • Training and Store Manager

    • Aug 2013 - Present
    • Baltimore, Maryland Area

    Responsible for the total, efficient and profitable operations of the CVS Pharmacy and/or a health store.Management/ Customer Service: lead others and work effectively with store crews; supervise, assign and direct activities of the store's crew; effectively communicate information to store crew and supervisors in an open and timely manner.Assist customers with their questions, problems and complaints; handle all customer relation issues in accordance with company policy and promote a positive shopping experience for all customers.

• 

  United States Army Reserve

  • Newark, Delaware

  • Health care Service Administrative &Case Manager Officer (Lieutenant)

    • Nov 2012 - Present
    • Newark, Delaware

    Plan, coordinate and monitor the treatment of our patients.Advise unit commanders/staff in medical/non-medical areas of patient evacuation, treatment and tracking.Practice preventive medicine, organize administration, supply equipment, train staff and maintain equipment.Train, coach, and mentor soldiers to ensure smooth adoption of new customer service program.Revise the organization of medical supplies that improve ease-of-reference and inventory control functions.Responsible for evaluating candidates' skills, qualifications and experience against the requirement of the position.Handle full responsibilities of providing appropriate staffing solutions.Perform the tasks of developing and maintaining future contact file of candidates.Working with soldiers in crisis.Providing cover in the absence of other managerial colleagues.Maintaining up to date administrative records.Providing crisis intervention and support as clinically indicated.

• 

  Synn

  • Arlington, VA

  • Health Research Data Analyst

    • Jan 2011 - Jun 2013
    • Arlington, VA

    Ensured HIPAA compliance.Used Data from one component to compile a conventionally published directory and to populate an online locator.Published summaries of key demographic variables by State and primary substance abuse, updated quarterly.Prepared individual profiles of each State's substance abuse treatment system, updated annually.Collected, processed, analyzed, and disseminated data for components of an integrated data system on substance Abuse treatment facilities and their clients.Analyzed data for core components of the Drug and Alcohol Services Information System DASIS) as well as adjunct components that include quality control and error identification, management and tracking.Manipulating, cleansing & processing data using Excel, Access and SQL.Responsible for loading, extracting and validation of client data.Analyzed raw data, drawing conclusions & developing recommendations.Performed daily system checks.Monitored the automated loading processes.Completed and achieved deliverables through production application.Key player in department achieving perfect score on external accreditation survey.

• 

  U.S. Army Care Center KACC

  • Fort Meade, MD

  • Health care Policy Coordinator

    • Aug 2009 - Jan 2011
    • Fort Meade, MD

    Developed educational literature and departmental procedures that help to improve customer service and patient/family satisfaction.Recommended improvements to health care promotion materials used to increase patient awareness.Performed accurately in maintaining patient records and filing.Participated member in the Patient/Family Advisory Council (PFAC), helping improve the present and future delivery of health care for patients and family members.Promoted a safe and efficient working environment by adhering to agency policies.Maintained the confidentiality of all agency and patient related information.Interfaced between organization and joint commissions on various contracts and applications.Maintained knowledge of all accreditation requirements and processes.Participated in various meetings by state agencies and providers.Increased patient satisfaction 20%, retention 15%, and referral rates 5%.Built strong, collaborative relationships with members of multidisciplinary medical team, resulting in improved operational efficiency and patient care.Optimized patient/physician /employee scheduling and time to best increase profits and accounts receivables.Recognized the value of utilizing specialized treatments to increase revenue and high standard of patient care.