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Nicky Urban Weiss

Global Director, Product Development ... at <a class="not-italic font-text_font text-[18px] font-bold cursor-pointer text-link_color" target="_blank" href="/companies/zendesk">Zendesk</a>
Intro Book
Seasoned HR leader with 26+ years of experience in Call Centers, Workforce Planning, Talent Management, and Human Resources.
  • Claim this Profile
Location
Melbourne, Victoria, Australia, AU
Skills
  • Call Centers
  • Workforce Planning
  • Employee Engagement
  • Talent Management
  • Performance Management
  • Show all
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Bio

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Topline AI
Nicky Urban-weiss is a seasoned HR professional with 26 years of experience in Call Centers, Workforce Planning, Talent Management, and Human Resources. She has held various leadership positions at Zendesk, Telstra, and Relationships Australia Victoria, and has completed Executive Education programs at the University of California, Berkeley, Haas School of Business and the Australian Institute of Company Directors. She is certified in Leading Virtual Teams, Design Thinking For Innovation, and Certified Professional Member (CAHRI) by the Australian HR Institute (AHRI).

Credentials

  • Leading Virtual Teams
    Australian Institute of Management
    Jan, 2022
    - May, 2026
  • Design Thinking For Innovation
    RMIT University
    Mar, 2021
    - May, 2026
  • Certified Professional Member (CAHRI)
    Australian HR Institute (AHRI)
    Apr, 2017
    - May, 2026

Experience

  • Zendesk
    • Software Development
    • 700 & Above Employee
    • Global Director, Product Development Enablement
      • Apr 2023 - Present

    • Global Director, Engineering Enablement
      • Jul 2021 - Mar 2023

    • Senior HR Manager AU/NZ and Global Product Development
      • Jul 2019 - Jul 2021

    • HR Manager AU/NZ and Global Product Development
      • Feb 2019 - Jun 2019

    • HR Manager, Aust/NZ
      • Apr 2017 - Feb 2019

  • Telstra
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Senior HR Business Partner
      • Jul 2016 - Apr 2017

    • Employee Experience Expert
      • Jan 2016 - Jun 2016

    • Senior HR Business Partner
      • Oct 2009 - Dec 2015

    • Senior HR Advisor
      • Aug 2005 - Sep 2009

    • HR Graduate
      • Feb 2004 - Jul 2005

  • Relationships Australia Victoria
    • Melbourne
    • OH&S Coordinator & Administration
      • Jan 2002 - Dec 2003
      • Melbourne

Education

  • 2002 - 2003
    Monash University
  • 2022 - 2022
    University of California, Berkeley, Haas School of Business
  • 2019 - 2019
    Australian Institute of Company Directors
  • 2020 - 2020
    University of California, Berkeley, Haas School of Business
  • Monash University

Suggested Services

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Industry Focus. “Software Development”

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