Experience

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  Stratpoint Technologies

  • Mandaluyong, National Capital Region, Philippines

  • Learning and Development Manager

    • Apr 2023 - Present
    • Mandaluyong, National Capital Region, Philippines

    In this role, I have the privilege of not only shaping careers but also fostering life-changing experiences that align seamlessly with our company values: Creativity, Agility, Reliability and Evolution.My mission is to nurture an environment where growth is not just a goal, but a way of life. By creating learning roadmaps that intertwine personal aspirations with the collective company vision, the L&D team is committed to guiding our exceptional talent towards a future brimming with possibilities.Fast forward to the Future.

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  Emcee Manila

  • NCR - National Capital Region, Philippines

  • Professional Events Host

    • Jan 2012 - Present
    • NCR - National Capital Region, Philippines

    Professional Events Host since 2012

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  Momtrepreneurs of Tarlac

  • Tarlac, Central Luzon, Philippines

  • Founder

    • Feb 2021 - Apr 2024
    • Tarlac, Central Luzon, Philippines

    A peer-to-peer network for businesses run by Moms of Tarlac.

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  MUSIC Tribe

  • HR Manager - Learning and Development (People Development)

    • Jun 2021 - Jan 2023

    • Design and deliver employee training programs (e.g. individual, team,skill-based and management training)• Implement performance management programs and build succession plans• Discuss career-path options with high-potential employees• Use metrics to create reports and identify areas of improvement• Manage the organization's Learning Management System• Manage external partnerships with talent development software vendorsKey Achievements:• Successful Global Roll-out of new company values workshop program including communication and roll-put framework, Design of Materials and Assessments, Delivered Train-the-Trainer Sessions, conducted post workshop and program review with C-level stakeholders.• Over-hauled New Joiners' Onboarding Training to Virtual Setup (blended E-learning and ILT)• Successfully went live with the company's very first digital learning platform (Go1 via MS Viva Learning) and achieved 98% adoption within 60 days from launch• Launched Digital Learning Campaigns with gamification and rewards program, achieving YTD average of 2.5 Learning Hours per month per active user

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  Oracle

  • NCR - National Capital Region, Philippines

  • Customer Success Enablement Lead - Professional Services

    • 2018 - May 2020
    • NCR - National Capital Region, Philippines

    Responsibilities:* Drive program and participant success; investing in the success of the team and going above and beyond* Motivate individuals to succeed through impassioned leadership, coaching, and creativity* Deliver new hire onboarding programs for the consulting practice across multiple roles and ensure new hires complete their enablement objectives* Provide continuous education to the Manila teams on a periodic basis; utilizing existing content created by the GBU or by contributing to the design and development of new content* Conduct needs assessments and feedback efforts with key stakeholders* Support new initiatives within the various programs that will advance the goals of Enablement or the Consulting Practice* Work effectively and cross functionally across the organization; earning trust and building relationships throughout* Partner with the Consulting organization to identify and advocate for their specific enablement needs * Develop an understanding of PS responsibilities and functions to better identify requirements and create training activities* Make process recommendations to achieve operational excellence* Participate in the recruiting process for future Associate Consulting classes* Acquire and maintain a working knowledge of the capabilities of NetSuite

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  PMsquare

  • NCR - National Capital Region, Philippines

  • General Manager - Philippine Practice

    • Nov 2016 - Mar 2018
    • NCR - National Capital Region, Philippines

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  Bizme Solutions, Inc.

  • Ortigas Center, Pasig City

  • General Manager

    • Jan 2015 - Nov 2016
    • Ortigas Center, Pasig City

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  NorthgateArinso

  • Senior Learning and Development Officer

    • May 2012 - Jan 2015

    Responsibilities: Identified training and development needs within the organisation through job analysis, appraisal schemes and regular consultation with team leaders, operations managers, local and global clients and other stakeholders Designed and expanded training and development programmes based on the needs of the organisation Built, developed and administered New Hire Training for all new employees coming to NGA. Built, developed and administered life cycle training program that certifies ongoing position growth within the company, and tracks progress toward learning objectives. Built, developed and administered Leadership Training Programs for potential new leaders within the organization. Managed the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation Helped line managers and trainers solve specific training problems, either on a one-to-one basis or in groups Involved in the creation and/or delivery of e-learning packages Determined future course offerings to improve the skills and knowledge of employees and to satisfy the customer demand for advanced trainingProjects:  Overhaul of the New Hire Training Program for the Philippines Delivery Centre which was later on mirrored by the rest of the delivery centres. Revision of the Quality Audit Checklist, Scoring and Guidelines for analysts Successfully managed Training Program for several US and APAC clients from on-boarding, training, service rehearsals, Go-Live, transition and BAU status.

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  TeleDevelopment Services Inc

  • Senior Training Officer

    • Feb 2010 - May 2012

    Responsibilities: Designed, developed and conducted English Skills Training and Agent Skills Training for clients and partners.  Designed, developed and conducted UK, Australian and American Foundations Skills training for clients and partners. Designed, developed and conducted Culture Awareness Sensitivity, Assertiveness Training, and Team Effectiveness for clients and partners. Conducted thorough Training Needs Analysis, Curriculum Development and created Evaluation Tools for Training and Post-training programs  Led calibration sessions with the recruitment and training teams of clients  Supported the Business Development team by leading client presentations/discussions directed toward addressing clients’ needs assessment and training requirements  Managed Project Leads and ensured that all programs delivered met clients’ requirements  Facilitated performance reviews with clients  Represented and spoke on behalf of TDS in general assemblies of industry partners/organizations such as PSTD, CCAP and BPAP

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  People2Outsource

  • Outsourced Language and Communications Trainer/Coach

    • Aug 2009 - Jan 2010

    Outsourced Language and Communications Trainer/Coach; People2Outsource Aug. 3-4 and 17-21, 2009; Language and Communications Trainer Conducted Near-Hire Training for Corporate Clients

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  St. Gabriel International School

  • Grammar Teacher

    • Jun 2008 - Mar 2009

    (Second Year and Third Year High School)

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  kgb_philippines

  • Customer Service Representative

    • May 2007 - May 2008

    Handled Directory Assistance and Special Products Conducted Coaching and Assistance to New Teammates (UK Account)