Experience

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  Nottingham CVS

  • United Kingdom
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Operations Manager

    • Aug 2023 - Present

    As Operations Manager, I have additional responsibilities to support and mentor staff. I lead on work with colleagues to improve our systems and processes, considering how NCVS functions and communicates clearly and effectively (internally and externally) to increase integration across our services. I continue to manage our integrated CRM and website and guide our approach to data management.

  • Communications and Data Officer

    • Oct 2016 - Aug 2023

    I began working with NCVS as Policy and Campaigns Officer to identify national, regional and local policy issues which affect the community, voluntary and social enterprise sector in Nottingham and work with colleagues, partners and the sector to find solutions.In April 2017, I took on additional responsibilities for communications activities, My current job title is Communications and Data Officer to reflect changes in my role. The data aspect gives recognition to my information management background, my commitment to data privacy and supporting individuals' communication preferences, plus the quality systems and procedures necessary to back this up.In the last couple of years I have been focusing on updating and modernising the systems we use to improve efficiency and understanding. This involved implementing a new integrated CRM database and website for NCVS, which launched in March 2020, allowing us to deliver new digital services and increase the understanding of our relationship and reach into local communities. Through this, I have become a big fan of CiviCRM.Our services are #NeverMoreNeeded during the pandemic.

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  Loughborough University

  • Loughborough

  • Head of Analytics and Operations

    • Dec 2014 - Jun 2016
    • Loughborough

    I led the Development Services function within the Development and Alumni Relations Office. I managed the team's data, analytics and operational functions to ensure quality service provision in support of fundraising and alumni engagement. I also developed processes and advised on systems to improve the team's performance.I was line manager of four members of staff who provided prospect research, gift administration, financial reporting, donor stewardship and database support for the office.

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  Nottingham Trent University

  • Nottingham, United Kingdom

  • Information Officer

    • Feb 2004 - Dec 2014
    • Nottingham, United Kingdom

    I managed the alumni and fundraising Raiser's Edge database within the Development and Alumni Relations Office. It was my responsibility to support all operational activities of the team by ensuring data was maintained effectively and that the database functioned as the key resource for the office.Key duties and responsibilities included:• Managing Raiser's Edge and project managing all new IT system developments and upgrades.• Developing procedures and training for all Raiser's Edge users.• Leading online strategy, and managing the DARO website and alumni online community.• Overseeing all gift administration, reconciliation and donor acknowledgement processes.• Providing reporting on donor analysis and alumni engagement to the team, senior managers of the University, and external bodies such as HEFCE, HESA and CASE.• Segmenting data for all alumni communications and fundraising appeals and evaluating return oninvestment.• Managing the transfer and import of graduating student data from the student records system.• Informing the wider University community on best practice in data gathering, analysis andcommunication for alumni and supporter engagement.• Being the University contact for DLHE Longitudinal and Follow-up surveys.

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  Arthritis Care

  • Nottingham

  • Information Services Manager (Central England Region)

    • Apr 2002 - Feb 2004
    • Nottingham

    I joined Arthritis Care after an organisational restructure which had at its heart the desire to bring specialist services to the regions through a team-led approach. A key goal was to raise the profile of arthritis and Arthritis Care's services across 14 counties in Central England.Responsibilities included:• managing information services and systems for Central England Region;• developing and maintaining databases and researching contacts;• producing regional newsletter and publicity materials and managing their distribution;• providing an information enquiry service to individuals with arthritis, their families and others;• organising events and exhibitions to promote and raise the profile of the organisation;• identifying gaps in order to influence and prioritise new resources/projects, and evaluating service delivery.

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  Self Help Nottingham and Nottinghamshire

  • Nottingham

  • Information Manager

    • Jan 1996 - Apr 2002
    • Nottingham

    Managing information services and IT systems; management of two Information Workers and three information volunteers; delivery and evaluation of information enquiry service; design and development of website; maintaining resource area of literature; building partnerships with health and social care organisations and promoting self help groups and the organisation at local, national and international level; development of the Self Help and Mutual Aid Research Network UK.During this employment I was a keynote speaker at conferences held in Derby, London, Israel andFinland.

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  Nottinghamshire County Council

  • Nottingham, United Kingdom

  • Consultant Researcher

    • Feb 1997 - Feb 1998
    • Nottingham, United Kingdom

    Short-term consultancy for two projects within the Homelessness TeamTo revise and update a practical guidance handbook on domestic violence, published by Nottinghamshire County Council.To conduct an audit of services for women and/or children experiencing domestic violence in two County districts and to investigate inter-agency working, policy development and good practice.

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  Nottingham Women's Centre

  • Nottingham, England, United Kingdom

  • Information Officer

    • Apr 1995 - Dec 1995
    • Nottingham, England, United Kingdom

    Front-line information worker managing admin assistant and team of volunteers for final 8 months of a short-term funded project. Contributed to policy development and strategic planning.

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  University of Northampton

  • United Kingdom
  • Higher Education
  • 700 & Above Employee

  • PhD Student / Research Assistant

    • Jan 1993 - Feb 1995

    My PhD project (from which I withdrew) examined the construction of lesbians as readers in and through lesbian writing, especially in the post-1980 period. Literary and fictional texts have provided the major source of knowledge about lesbian desire and lesbian identity, while other cultural and public discourses have maintained a relative silence. Reading issues and practices have a special significance within and for lesbian culture.Certain lesbian theorists have emphasised processes of re-reading when attempting to recover lesbian history and to address the marginalisation of lesbian experience within society, involving the reconstruction of texts and a familiarity with processes of encodement and appropriate decoding acts. However, there has been no sustained analysis of lesbian reader issues, either within reader-response criticism or lesbian criticism.My project aimed to present this sustained focus and to examine theories of reading and their value for lesbian criticism and actual lesbian readers.I was also working as a Research Assistant with the English department on a project about 20th Century European women playwrights. This involved collecting biographical data and setting up and managing a computer database for this project.

  • Sessional Lecturer in English

    • Sep 1993 - Dec 1993

    Leading weekly seminars on Women's Writing with 3rd year undergraduates; preparation of teaching handouts, lesson plans and exam paper; marking; attending departmental meetings.

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  Women's Studies Network UK

  • Northampton

  • Administrative Assistant

    • Apr 1993 - Jul 1993
    • Northampton

    Assistance with planning and organisation of annual conference.

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  Leicestershire Health Authority Health Promotion Centre

  • Leicester, United Kingdom

  • Cataloguing Assistant

    • Oct 1991 - Dec 1992
    • Leicester, United Kingdom

    Classifying and indexing a range of health promotion material onto a computer database; liaison with health educators; assisting staff to access information; training staff to search library catalogue.