Experience

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  Venn Software

  • Tier 2 Support Engineer

    • Dec 2021 - Present

    Venn is the first purpose-built patented technology for Secure BYO-PC. Venn secures remote work on any unmanaged or BYOD computer with a radically simplified and less costly solution than virtual desktops or having to lock down every PC. Similar to an MDM solution but for laptops – work lives in a company-controlled secure enclave installed on the user’s PC or Mac, where business activity is isolated and protected from any personal use on the same computer. Over 700 organizations, including Fidelity, Guardian, and Voya, trust Venn to meet FINRA, SEC, NAIC, and SOC 2 standards. Learn more at venn.com

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  BUNN

  • Lead Support Specialist

    • May 2012 - Mar 2021

    Support for all end user hardware and software, primarily Windows PCs and Applemobile devices, Windows 7/10, Office 365, SAP GUI/Netweaver/Analyzer, CiscoAnyConnect/JabberKACE K1000 device management appliance administrationKACE K2000 deployment appliance administration (PC imaging)AirWatch Mobile Device Management administration with Apple DEPMobility service provider management and administration with Calero and MobileSolutionsCell service management with AT&T and VerizonManagement of procurement process and ordering for end user hardware and softwareTraining new support staffSoftware patching for Windows devicesAutomated software deployment and upgradesWindows Server and VMware host environment administrationAdministration of additional cloud based services

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  Accenture

  • Chicago, Illinois, United States

  • Senior System Analyst

    • Sep 2005 - Apr 2012
    • Chicago, Illinois, United States

    Windows 2000, 2003 and 2008 server setup and administration for production anddevelopment/test environmentsImplementation of custom software under change control processSupport of hosted client websites and applications in IIS/MS SQL environmentManagement of Microsoft SPLA licensing - implemented cost savings of over$100,000/year through long term agreementsEMC Clariion storage and Avamar backup administrationMicrosoft SQL 2000, 2005, 2008 support - providing database backups for testenvironment scrubbed of sensitive client dataData center and vendor managementImplementation of fail-over clustering for Windows and SQLVMware, Citrix Xen, and Amazon Cloud virtual server administration

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  REFRESHMENT SERVICES PEPSI INC

  • Springfield, Illinois Metropolitan Area

  • Network Analyst

    • Aug 2003 - Aug 2005
    • Springfield, Illinois Metropolitan Area

    Windows server and PC administrationExchange e-mail administrationLAN, WAN, dial-up, and VPN network administrationPhone and voice-mail system administrationServer backup and recoveryAdministration of AS/400Remote support of users on all computer systemsHardware support of PCs, servers, networks, phonesDomain and network administration