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Nick Santangelo is a seasoned operations professional with extensive experience in logistics management, team leadership, and supply chain optimization. He holds an MBA and Lean Six Sigma Black Belt certification, and has worked in various roles including Senior Operations Manager, Logistics Manager, and Program Manager III at Amazon.

Credentials

  • Learning Minitab
    LinkedIn
    Jul, 2017
    - May, 2026
  • Six Sigma Foundations
    LinkedIn
    Jun, 2017
    - May, 2026
  • Six Sigma: Black Belt
    LinkedIn
    Jun, 2017
    - May, 2026

Experience

    • Program Manager III
      • Feb 2024 - Present

      Managing Amazon driver simulators for in yard drivers as well as over the road drivers for 66 locations across The United States and Canada

    • Transportation Operations Manager III
      • Apr 2022 - Feb 2024

      Transportation Operations Manager for five active Amazon buildings. Responsible for the daily metrics that drive customer obsession and deliver packages to customers on time.- Launched a new Amazon Fulfillment Center in 50 days with minimal leadership staffing.- Selected to coordinate, launch, and drive the implementation of a new CDL program for all transportation teams for three states; resulted in the region being the top region for on-time attendance in the Amazon network.- Train, lead, and develop 9 Transportation Area Managers that were automatically promoted from hourly management to salary management with little to no disruption in operations.

    • Transportation Area Manager II
      • Sep 2020 - Apr 2022

      - Hand picked to manage Smart Drive compliance for all of the transportation teams in the state of Texas. Smart Drive is a camera system that is automatically triggered based off of driver performance or can be manually triggered. This technology is 100% for driver safety so that leaders can identify positive and coachable behavior. My role is to track all events that trigger the system, ensure all transportation teams are coaching their drivers, implement processes to help drive safety initiatives, identify problems and come up with SMART goals to make all drivers safer in yards and over the road driving for Amazon. Resulted in dropping the regional Safety Score from a 6 to a 3 where the lower the number, the better. This score has not been achieved since by new program owners- Selected to manage the Commercial Driver License Driver Qualification File for all transportation associates in five buildings covering Waco, Pflugerville, Kyle, and San Marcos, TX. This program ensures that all drivers are fully certified to drive over the road for Amazon and that they meet all Amazon regulations as well as DOT regulations to drive safely in Texas.- Responsible for the successful dispatch of up to 110K of volume in one shift as well as a successful outbound dock management system that accounts for over 200K of volume in one shift. Manages personnel schedules, PTO, UPT, safety for 4 Amazon Buildings, dispatch, pallet build, trailer utilization, PPP, PPL, 3P drivers, hostler drivers, day cabs, inbound/outbound arrivals and departures, Cross Dock, and many other metrics. - Chosen to perform duties as the night shift Operations Manager for 4 Amazon Buildings as well as the Safety subject matter expert and safety manager for the same 4 buildings. Additionally I am helping with regional safety for sites all across Texas.

    • Area Manager II
      • Feb 2020 - Sep 2020

      - Area Manager for a sort center where we receive customer packages, sort them by zip code (location), palletize them, and ship them out to make customer promise.- Chosen and trusted to setup a new flats location due to line expansion on very first day of work which still exists today.- Has managed and ran every sort in the building and currently manages wrap down, the most important sort.- Set 3 records since tenure, highest throughput per hour (TPH) at a 98, completed 18K box is 3 hours, and completed wrap down in 2 hours to include flats setup and all lanes primed at 100% for next sort.

    • United States
    • Wholesale Building Materials
    • 700 & Above Employee
    • Production Supervisor
      • Sep 2018 - Nov 2019

      - Managed production line workers while manufacturing roof shingles. Responsible for evaluations, coaching, discipline, standard work, audits, and daily safety/quality meetings.- Supervised the production of thousands of bundles of roof shingles per eight to twelve-hour shift; managed specific control limit specifications to ensure “first time quality” before release to external customers.- Identified, coordinated, and implemented a process improvement strategy to help manage the accountability of waste for SAP reporting and Total Productive Maintenance (TPM).- Led crew in highest products sold, highest machine time without down time, and lowest waste for six consecutive months.- Continuously used lean methods to improve production and eliminate waste. Chosen to develop, implement, manage, and control the organizations 5S program.- Managed the plant on the off shifts which included production, quality, and maintenance; outstanding leadership has earned the respect and trust of operators on other shifts.

    • Production Supervisor
      • Sep 2017 - Sep 2018

      Managed production line workers while manufacturing sheet rock/drywall. Responsible for evaluations, coaching, discipline, standard work, audits, and daily safety/quality meetings.• Supervised the production of thousands of units of Gypsum drywall per eight to twelve-hour shift; managed specific control limit specifications regarding length and width down to a 32nd of an inch to ensure “first time quality”.• Consistently demanded safety and quality which has resulted in producing a yield of 98.7% which is the highest yield out of the other production supervisors; the organizations goal is a 93% yield or better. • Managed the plant on the off shifts which included production, maintenance, and the mill; was recognized as quickly earning the respect and trust of employees due to extensive leadership experience.• Continuously used lean methods to improve production and eliminate waste. Used Six Sigma processes to reduce down-time by 67% from a shutdown to a startup.

    • Senior Opeations Manager (First Sergeant)
      • Feb 2016 - Nov 2017

      Managed the day to day operations for all employees which included training, work priorities, evaluations, recognition, discipline, logistics readiness and compliance.• Senior Operations manager for a 107-employee organization. Recognized as the finest operations manager out of six other managers within the organization due to surpassing deadlines, accuracy, proficiency, and compassion. • The dedication and emphasis that was demanded regarding procedures and policies for inspectable areas was the top 7% out of the entire installation of Ft. Hood, Texas; earned four 100% no fault inspections in 12 areas. • Managed, tracked, inventoried, and accounted for over $24,000,000 worth of inventory with 100% accuracy and zero loss of equipment. • Expertly managed the busiest and most diverse organization by strategic event planning to meet and surpass the objectives of an expected outcome; recognized by evaluation teams as the top organization on the installation.

    • Senior Logistics Manager (Brigade Motor Sergeant)
      • Aug 2014 - Feb 2016

      Supported the daily logistics readiness of 35 companies. Provided oversight of global parts requisitions to ensure on-time delivery. Detailed report analysis while managing multiple logistics software entries.• Managed the logistics readiness for over 5,000 pieces of equipment for 35 subordinate logistics companies at a 98% equipment readiness rate. • Saved the Army over $1,500,000 by reintegrating damaged parts into the supply system for repair. • Trained, developed, and mentored over 70 logistics managers and demanded strict logistics compliance. • Prepared all cost analysis comparisons to outside agencies to save money on repair parts; saved the Army $3,000,000 in two days. • Tracked and managed the daily requisition of over 3,000 repair parts with 100% accuracy from requisition to customer receipt.

    • Logistics Manager (Battalion Motor Sergeant)
      • Aug 2012 - Aug 2014

      Managed the daily logistics and mechanical maintenance of an organization. Conducted quarterly evaluations with strict compliance with applicable regulations and policies. Provided training to subordinate leaders and provided empowerment through accountability.• Supervised 45 personnel on safety, risk mitigation, morale, and adherence to standard operating procedures. • Managed and maintained 100% accountability and serviceability of all assigned equipment totaling more than $75,000. • Supervised and coordinated the scheduling of maintenance and logistics repair parts ordering for over 300 pieces of equipment for five subordinate companies. • Consistently coached, mentored, and trained subordinate logistics leaders to become stronger leaders. Provided proficient techniques and procedures to increased productivity by 60% in two weeks.

    • Senior Instructor/Trainer (Senior Drill Sergeant)
      • Aug 2009 - Aug 2012

      Senior instructor who supervised as well as conducted the daily training for civilians wishing to become Soldiers as well as subordinate instructors. Monitored the daily activities to include safety, health, and welfare.• Managed 240 personnel for every 10 weeks of training to include equipment, vehicles, and supply accountability.• Enforced the true meaning of values and pride in an organization and built teamwork among new members of a team. • Conducted daily Composite Risk Management and assessments for personnel in training. • Ensured a 100% successful pass rate for Soldiers completing the training and moving on to their next training assignment.• Showed personnel in training the true meaning of leadership and how it is applied in the operational environment and what it takes to be an effective leader.• Trained personnel on methods to improve mannerisms in regards to respect and discipline. Identified that body language can tell a lot about a person without anything being said. Enforced strict tolerances with the presentation of their character and presence.

Education

  • 2014 - 2015
    American InterContinental University
    Master's degree, Business Administration, Management and Operations
  • 2017 - 2017
    Temple College
    Lean Six Sigma, Black Belt
  • 2010 - 2010
    American InterContinental University
    Bachelor of Arts (BA), Web Page, Digital/Multimedia and Information Resources Design
  • 2007 - 2007
    American InterContinental University
    Associate of Arts (AA), Business Administration and Management, General

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