Experience

• 

  Sytner BMW

  • Shrewsbury, England, United Kingdom

  • Service Delivery Driver

    • Jan 2024 - Present
    • Shrewsbury, England, United Kingdom

    Collection and delivery of customer cars requiring service/MOT work . Ad hoc parts delivery.

• 

  Rybrook Shrewsbury BMW

  • Shrewsbury

  • Service Delivery Driver

    • Aug 2022 - Dec 2023
    • Shrewsbury

    Collection and delivery of customer cars requiring service/MOT work . Ad hoc parts delivery.

• 

  .

  • Retired

    • Jan 2019 - Jul 2022

• 

  Rybrook Shrewsbury BMW

  • Shrewsbury

  • Service Delivery Driver

    • Apr 2015 - Dec 2018
    • Shrewsbury

    As a member of a team of four service drivers, I coordinated routes and took part in the collection and delivery of customer cars booked in for service/repair. Activities also included workshop test drives, progress chasing completed cars, liaising with service advisors with respect to delivery details and any credit card payments required on delivery. We also provided an ad-hoc taxi service for customers who's cars were at the dealership for an extended period. I also assisted the parts department with parts delivery as and when required.

• 

  BT

  • United Kingdom
  • Telecommunications
  • 700 & Above Employee

  • Lead Design Consultant, BT Technology, Service & Operations

    • Jan 2013 - Jul 2014

    - Lead Design and Delivery Consultant for AVAYA Aura UC IPT solutions providing Avaya IPT/UC portfolio solutions design, delivery and support to BT major contracts within BT Global Services.- C2M (Concept to Market) product testing and operational evaluation prior to introduction into BT portfolio.- Authoring of product technical overviews and deployment documents for use by BT Sales and Engineering teams.

  • Lead Design Consultant, BT Innovate and Design

    • Dec 2009 - Dec 2012

    Lead Consultant providing Avaya IPT/UC and Contact Centre solutions design, delivery and support to BT major contracts within BT Global Services.

  • Senior Technical Consultant, BT Global Services

    • May 2001 - Nov 2009

    Member of a specialist sales team with remit to provide pre-sales Nortel portfolio solution design, pricing, sales presentations and technical support to BT sales specialists and BT clients within BT Global Services Corporate sector.

  • Technical Consultant, BT Business

    • Jan 1994 - May 2001

    Member of a specialist sales team with remit to provide pre-sales Nortel portfolio solution design, pricing, sales presentations and technical support to BT sales specialists and BT clients within the SME business sector.

  • Diagnostic Test Engineer

    • Jan 1993 - Dec 1993

    National BT Meridian Operation Centre- Remote configuration, diagnosis and rectification of faults on customer Nortel Meridian telephone systems- Provide technical advice and support to customers on product operation and configuration

  • Customer Engineer

    • Jun 1984 - Dec 1993

    Day to day routine and fault rectification maintenance of customer telephone systems including out of hours emergency call out. Systems include those supplied by BT, STC, IBM, GEC and Mitel.

  • Customer Engineer

    • Apr 1980 - May 1984

    Day to day routine and fault rectification maintenance of customer telephone systems including out of hours emergency call out. Systems include those supplied by BT, STC, IBM, GEC and Mitel.

  • Exchange Maintenance Engineer

    • Oct 1977 - Mar 1980

    Maintenance of Strowger Local and Trunk Telephone Exchanges

  • Repair Service Control Engineer

    • Sep 1975 - Sep 1977

    - Fault report reception from customers- Diagnosis of faults- Distribution of faults to field engineers for rectification

  • Technician Apprentice

    • Sep 1972 - Aug 1975