Bio
Experience
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Arsenal Digital Solutions
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Cary, NC
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Technical Account Manager
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2006 - 2007
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Cary, NC
Managed all aspects of the service reseller relationship with a major telecomm. Point person for service quality, problem resolution, and new feature introduction. • Expedited resolution of time critical customer service issues by marshalling internal resources. • Dramatically increased partner...
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Dell EMC
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Hopkinton, MA
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Principal Engineer
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1995 - 2006
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Hopkinton, MA
Research Engineer (3 years)Explored opportunities for advancements in enterprise storage system architecture.• Developed and documented a storage system concept that encapsulated ideal characteristics of the next-generation system architecture• Authored and presented a whitepaper o...
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Education
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Boston University
Suggested Services
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Industry Focus. “Computer Hardware”
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