Experience

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  DF Concerts & Events

  • Glasgow, Scotland, United Kingdom

  • Bar Manager

    • Sep 2016 - Sep 2021
    • Glasgow, Scotland, United Kingdom

    Responsible for the safe and efficient running of one of the UK’s top music venues, providing all guests with a positive experience and exceptional service. Managing the bars ensuring they are fully equipped, stocked and adequately staffed, to provide competent service and a pleasant, safe working environment. Maintaining radio contact with Security Staff, regularly reviewing crowd profile, numbers and location, systematically carrying out building walk rounds, checking for adequate ventilation and confirming all fire exits are clear enabling a safe evacuation in the event of an emergency. Other tasks include completing a written report of the evening, making sure to note any unacceptable behaviour, accidents, ejections or service refusals including final attendance, staff hours and Z reports.As a Gig Rep you are responsible for the running of the show, liaising with the artists, Tour Managers and the venue Manager to ensure that the gig runs smoothly. Completing Risk Assessments and implementing adequate steps to reduce risks, finalising a show stop procedure should it be necessary. Handling of ticket sales through the multiple vendors and recording all show related costs and payments to the artist, completing an end of night cash flow report and submitting a copy of this to DF Concerts accounts department.

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  ACS Clothing

  • Glasgow, Scotland, United Kingdom

  • Customer Service Representative

    • Mar 2016 - Sep 2016
    • Glasgow, Scotland, United Kingdom

    Providing first class customer service to major high street retailers, independent stockists and end users across the UK. Administrating the hire of formal and highland wear, from single wearers to large parties. Creating multiple outfits using the Order Management Software ensuring all details are correct for the dispatch, fitting, function and return date to the store.Responsible for booking in collections, tracking orders and troubleshooting delayed orders, liaising with the warehouse and couriers to ensure delivery on important event dates.Understanding the layout and racking system of a 240,000 sq.ft. warehouse to be competent for helping at peak times or for the rare occasion of having to manually pick a late order. Competent in using the Xedo Warehouse, Xedo Database, OMS and Navision software.

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  Snozone Ltd

  • Milton Keynes, United Kingdom

  • Bar Manager, Snobar

    • Mar 2015 - Sep 2015
    • Milton Keynes, United Kingdom

    Managed the re-opening of the Snobar after being closed for 16 months. Solely re-furnished the space on an extremely tight budget and worked closely with the events manager to come up with new and interesting ways to draw in custom.Re-designed the drinks menu to help tailor the selection for a small sized, niche bar to improve its monthly GDP. Responsible for the day to day tasks such as, staff Rota, liquor ordering, line cleaning, and general up-keep of the bar to ensure a nice clean and inviting environment for customers at all times.

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  Eko Media Design Co

  • Chicago, Illinois

  • Voiceover Artist, Session Musician

    • Nov 2013 - Dec 2014
    • Chicago, Illinois

    Provided English voiceover for the Abbott Diagnostics Sales Performance Transformation video program. A global initiative driven by a division of Abbott Global Research and Healthcare organisation to educate the sales force on new company policies and processes. Reviewed, interpreted and read scripts with complex industry specific terminology ensuring a clear and concise delivery of large amounts of key content, sometimes recording for up to 4 hours at any one time. Displayed a professional understanding of microphone technique to help support efficient post-production. Collaborated with the sound engineer in the editing process to review audio and provide consensus of which vocal takes to use in the final mix.Have written acoustic and electric guitar parts, and have sung lead vocals for three individual original compositions licensed for global commercial use.

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  Marshall Amplification PLC

  • Bletchley, Milton Keynes

  • Sales Coordinator (Service department)

    • May 2011 - Jul 2013
    • Bletchley, Milton Keynes

    Solely responsible for providing equipment service support for all UK Marshall dealers, private account holders and international retail customers.Referred to schematics of over 600 models of amplifier and communicated with the service technicians to determine the correct parts for the customer, quickly and efficiently.Responsible for processing and despatching a high volume of sales orders and returns using a proprietary software solution and meeting monthly invoicing deadlines.Communicated with manufacturing and purchasing departments to maintain personal stock levels for British built and non-EU parts.Monitored all Marshall products on dealer websites to ensure adherence to contracts and to uphold the integrity of the Marshall brand. Enforced a quality control process communicating directly with stores and Marshall sales representatives to sustain results.Managed the e-mail marketing database and conducted data cleansing for improved targeted customer communications. Maintained the online product store creating new product pages and descriptions and established new promotional offers to help encourage online sales.Built a fortnightly online newsletter; creatively writing news stories, product reviews and competitions to interest Marshall Fans. Included embedding images, links, video files and editing layouts using the software EMMA, acquiring basic knowledge of HTML design.

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  The Cashmere Centre, Little Horwood

  • Customer Service Advisor

    • Oct 2004 - May 2011

    Responsible for the planning and organising of up to 50 cashmere retail events nationwide, which included popular London venues such as Chelsea Town Hall, Highgate and Hampstead.Managed the sales and marketing analysis of the retail events to provide recommendations and improvements for future events, based on the successes of stock choice, availability and customer footfall.Recruited and managed the employment of temporary staff throughout the sale period.Particularly enjoyed the visual merchandising aspect for the retail events and delegated tasks to colleagues to ensure the day-to-day running of each event was a success.Comfortable working in an office as well as a warehouse environment. Redesigned the warehouse layout to manage growth of stock, specifically in preparation for the new season’s range.Managed the multifaceted picking and packing list of high-end stock on a daily basis to meet customer’s delivery expectations.Excelled in dealing with customer complaints and concerns by demonstrating a calm, confident and friendly approach.Comfortable using Mail Order Manager to accurately and efficiently process customer sales orders and returns. Enjoyed maximising cross and up selling opportunities during the selling process.