Experience

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  Lendi Group

  • Sydney, New South Wales, Australia

  • Product Owner & BA (Integrations) - Lender Product

    • Mar 2020 - Jul 2021
    • Sydney, New South Wales, Australia

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  Sandstone Technology

  • Australia
  • Software Development
  • 300 - 400 Employee

  • Senior BA & Product Owner - Digital Acquisition

    • Aug 2019 - Mar 2020

    As a senior BA & Product Owner for the Digital Acquisition team, my responsibilities focus both on performing BA tasks for various client implementations, and on the day to day management and overall direction of our suite of banking and lending software products.I am mindful of how technology is driving change within the financial industry landscape, and seek to ensure our products remain at the forefront of the market while still meeting all regulatory requirements.I also provide advice and guidance to our project teams and they develop, implement and support cutting-edge digital acquisition solutions to our clients throughout Australia, New Zealand and the UK.

  • Senior Business Analyst & Squad Lead - Digital Acquisition

    • Oct 2015 - Aug 2019

    My role as a Senior Business Analyst was helping to implement digital acquisition solutions for various banks throughout Australia, New Zealand and the UK. I was also involved in the development and continuous improvement of our digital acquisition products for deposit accounts, credit cards, personal loans and home loans. As the Lead BA on our implementation projects (using Agile), I was heavily involved throughout the project lifecycle. My tasks included running initial requirements gathering workshops, prioritising work tickets during Sprints, ensuring user stories and acceptance criteria are complete, documenting release notes and providing ongoing guidance to all client stakeholders.

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  Self Employed

  • Sydney, Australia

  • Freelance IT Consultant

    • Apr 2010 - Oct 2015
    • Sydney, Australia

    Performed freelance consulting work helping individuals and small private companies with IT-based process improvements.I performed the analysis and implementation of a computer-based bookkeeping system for a private investment company, and provided ongoing support.I have also conducted hands-on training sessions for individuals wanting to learn and use computer-based finance software as well as online banking and share trading.

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  Commonwealth Bank

  • Sydney, Australia

  • Senior Technical Business Analyst (9 month contract)

    • Sep 2008 - Jul 2009
    • Sydney, Australia

    Provided senior-level technical and business analysis for the development, testing and deployment of new IT systems as part of CBA's Core Banking Modernisation Project.Conducted workshops to elicit requirements, and developed strong relationships with system users, SMEs and other stakeholders across all business and technical areas.Formulated and documented detailed implementation strategies and plans for launches of new systems and applications, including the migration of existing customers and accounts.Developed comprehensive processes, controls, procedures and tools to ensure high quality system deployments.

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  HSBC Bank Australia Limited

  • Sydney Area, Australia

  • Senior IT Business Analyst (7 month contract)

    • Feb 2008 - Sep 2008
    • Sydney Area, Australia

    Provided technical and business analysis for the successful development and implementation of a localised loan origination system.Performed business and systems analysis of proposed local changes to this system to ensure a successful integration within the Core system.Elicited detailed requirements from business users and guided and advised local and offshore IT teams to ensure successful development, testing and implementation.

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  HSBC Bank plc

  • London, United Kingdom

  • IT Business Analyst & Team Leader

    • Sep 2004 - Dec 2007
    • London, United Kingdom

    Responsible for the analysis, design, implementation and support of upgrades and enhancements to large-scale retail banking systems across the UK and Europe.Successfully managed the requirements gathering, development, testing and implementation of a new loan origination system for 4 European HSBC offices.Managed the successful data conversion for over 1 million customers in the UK and Italy as part of major retail banking systems upgrades.Led the successful implementation and support of a new web-based banking front-end system and trade services system for HSBC Italy.

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  HSBC Bank Australia Limited

  • Sydney, Australia

  • IT Analyst

    • Sep 1996 - Apr 2003
    • Sydney, Australia

    Responsible for the analysis, design, and implementation of ongoing enhancements to retail banking, equity trading, treasury and PC-based systems.Successfully implemented the BPAY payment system within HSBC's telephone banking and internet banking systems.Delivered 60% improvement in account opening speed and a 500% increase in business capacity by designing, developing and implementing an automated account opening system for personal banking and equities trading customers.Managed the successful migration of customer and financial data for over 100,000 customers following HSBC's acquisition of another financial services organisation.Eliminated fraudulent telephone banking transactions by developing new system enhancements and business processes to capture suspect transactions for investigation.

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  Commonwealth Bank

  • Sydney Area, Australia

  • Assistant Systems Programmer

    • Sep 1994 - Sep 1995
    • Sydney Area, Australia

    Developed, tested, implemented and supported enhancements to a major bespoke problem management system.