Experience

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  PBC Solutions

  • Victoria, British Columbia, Canada

  • MSP Document Processing Level 2, Health Insurance BC

    • May 2023 - Present
    • Victoria, British Columbia, Canada

    - On behalf of the BC Government, Health Insurance BC (HIBC) administers medical coverage through the Medical Services Plan (MSP) and drug coverage through PharmaCare and Fair PharmaCare- Validate information and documentation provided by the public. Reject or accept applications and requests, as appropriate- Apply MSP procedures and policies that pertain to the form/correspondence being processed and update enrolment systems accordingly- Meet SLR's (Service Level Requirements) which require HIBC to process 80% of all incoming documents within 10 business days and 99% within 20 business days- Understand the principles of time management to effectively maintain a balanced workload- Manage interactions with clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious , productive work environment- Work independently as well as find answer to questions independently, able to prioritize, flexible to change- Detail-oriented and comfortable working in a fast paced, production and goal driven environment where guidelines and processes are continuously changing- Participate in additional projects and initiatives assigned to Document Operations

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  Self-Employed (www.nickttwong.com)

  • Victoria, BC

  • Actor/Model

    • 2014 - Present
    • Victoria, BC

    - Work as background performer and actor for web-series, television, film and commercial- Worked on commercial for Health, Wellness and Sustainability Fest 2016- Also worked as cameraman and lighting technician for Independent films- Check out my actor's website and blog at www.nickttwong.com

• 

  Maximus Canada

  • Canada
  • Government Administration
  • 400 - 500 Employee

  • MSP Document Processing Level 2, Health Insurance BC

    • Oct 2022 - May 2023

    - On behalf of the BC Government, Health Insurance BC (HIBC) administers medical coverage through the Medical Services Plan (MSP) and drug coverage through PharmaCare and Fair PharmaCare- Validate information and documentation provided by the public. Reject or accept applications and requests, as appropriate- Apply MSP procedures and policies that pertain to the form/correspondence being processed and update enrolment systems accordingly- Meet SLR's (Service Level Requirements) which require HIBC to process 80% of all incoming documents within 10 business days and 99% within 20 business days- Understand the principles of time management to effectively maintain a balanced workload- Manage interactions with clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious , productive work environment- Work independently as well as find answer to questions independently, able to prioritize, flexible to change- Detail-oriented and comfortable working in a fast paced, production and goal driven environment where guidelines and processes are continuously changing- Participate in additional projects and initiatives assigned to Document Operations

  • Service BC Agent, Speculation and Vacancy Tax, Rural Property Tax & Property Tax Deferment

    • Jan 2020 - Sep 2022

    - Respond to all requests received from Citizens in a courteous and timely manner- Assist citizens to complete their Speculation and Vacancy Tax (SVT) declaration and Home Owner Grant (HOG) applications- Guide citizens in completing their Property Tax Deferment (PTD) applications and renewals- Respond to citizen inquiries in regards to SVT, PTD, HOG and rural property tax- Educate people about core Employment Standards Act (ESA) and the Employment Standards Branch (ESB) website- Respond to citizen emails and SMS messages - Review Knowledge Base for the appropriate response to request- Access and review publicly available British Columbian government websites to determine and provide the appropriate response to requests- Referral or transfer of requests to the appropriate resources at a Province ministry or Province business area where the nature of the request requires information not available to the service provider or constitutes complex services- Understand and comply to Maximus Canada, legislative and client policies and work procedures accurately- Manage interaction with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment

  • Service BC Agent, Employment Standards Branch, Temporary Layoff Variance Application

    • Jul 2020 - Sep 2020

    - Respond to citizen inquiries in regards to the COVID-19 Temporary Layoff Variance Application (TLVA) in accordance to the Employment Standards Act and Regulation- Respond to inquiries in regards to renewing an existing variance- Transferred calls to senior agents in Employment Standards Branch for complex scenarios- TLVA is a BC Government program which is designed to benefit employers and employees to extend the layoff beyond the 13 weeks in a 20 week period by applying for a variance application online

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  Amazon

  • Victoria, British Columbia

  • Self-Employed eCommerce Seller on Amazon FBA

    • Dec 2016 - Dec 2020
    • Victoria, British Columbia

    - Sell books, multimedia and home products as an FBA (Fulfillment By Amazon) seller to Amazon Prime buyers.- Conduct market and data analysis.- Coordinate with a FBA prep and ship company to receive, list, prep and ship books and multimedia to an Amazon FBA fulfillment center.- Input product data into Amazon’s system to prepare product listing.- Reprice products that have been in inventory for 6 months or longer to match competitor’s prices and to avoid Amazon’s long-term inventory storage fee.- Respond to customer inquiries within a 24-hour timeframe via Amazon message system.- Negotiate with suppliers and freight forwarders on ordering and shipping home products.- Prepare and manage FBA domestic and international shipments.- Prepare monthly and annual financial statements.

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  Twins Plus Talent Agency

  • Vancouver, Canada Area

  • Background Artist

    • Oct 2014 - Jan 2020
    • Vancouver, Canada Area

    - Perform only background work for this agency.

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  Élections Canada | Elections Canada

  • Victoria, BC

  • Deputy Returning Officer

    • Oct 2019 - Oct 2019
    • Victoria, BC

    - Set up poll station with necessary supplies for opening - Ensures all partisan materials are removed- Ensures electors provides satisfactory proof of identity and address before voting- Assist electors in filling out appropriate forms for their specific situation to help them vote (eg. Helper forms, Qualification forms, Registration forms, Voucher forms, Correction forms or Voting Status Certificate forms)- Counts the ballot, completes related forms and communicates the results to the local Elections Canada office- Returns ballot box and related materials to the Central Poll Supervisor, as instructed, at the end of voting

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  Employment and Social Development Canada

  • Victoria, British Columbia

  • Support Clerk

    • Jul 2018 - Nov 2018
    • Victoria, British Columbia

    I specifically worked in OAS (Old Age Security) Triage department and my duties included:• Performs clerical services in support of the delivery of the department's programs and services to clients in the Pensions mail room and file management areas. • Sorting and filing documents• Lifting and moving boxes• Receiving, screening, classifying, sorting and/or registering initial mail/client information for various departmental programs and services within prescribed procedures and requirements• Verifying and authenticating client information• Screening observations from computer-based data/match programs to determine if case can be put in order or directed to appropriate level for further review• Maintaining and updating databases and tracking systems: working files, statistical records, reports and correspondence• Obtaining, inputting, maintaining and extracting data and documentation related to applications and claims• Operating various types of office equipment e.g. postage meters, high-speed printers

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  Robertson & Company Ltd.

  • Victoria, British Columbia, Canada

  • TD Canada Trust Mail Clerk

    • Jul 2018 - Jul 2018
    • Victoria, British Columbia, Canada

    - Compile, sort and file records of office clients- Prepare and organize files and documents to be stored in Iron Mountain Box for offsite storage- Distribute mail to internal clients

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  Canada Revenue Agency - Agence du revenu du Canada

  • Victoria, British Columbia

  • Collections Contact Officer

    • May 2016 - Oct 2016
    • Victoria, British Columbia

    - Plan and coordinate the collection of outstanding amounts for all revenue types from individuals and businesses- Analyse information available to establish the degree of non-compliance and locate taxpayers or their assets- Interview taxpayers or their representatives to respond to taxpayer inquiries, obtain and verify personal and financial information, establish ability to pay, negotiate payment of outstanding amounts and obtain outstanding returns and remittances- Initiate legal actions (i.e. garnishments) on outstanding accounts within predetermined criteria and make recommendations for prosecution- Examine, verify and amend taxpayer accounts, reconcile account discrepancies, enforce reporting or filing requirements and initiate assessments- Identify accounts that meet Fairness Legislation criteria and prepare documentation for review by the fairness committee- Identify and refer accounts that require extensive time involvement, research or investigation and/or legal action to the Team Leader

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  Verité Talent

  • Victoria, BC

  • Actor/Model

    • Jul 2015 - Jul 2016
    • Victoria, BC

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  Canada Revenue Agency

  • Victoria, BC

  • General Duty Clerk

    • Dec 2012 - Dec 2013
    • Victoria, BC

    - Picking up, sorting, distributing mail and faxes- Performed ARNI (Accounts Receivable National Inventory) and credit bureau searches- Processed LDPU (Legal Document Processing Unit) gold seals for writs and certificates for collectors- Processed LTO (Land Title Office) judgments and renewals for collectors- Data entry of Land Title Registrations & Legal e-Docs in MS Excel- Folding garnishees (RTP letters)- Cashier in cash office- Performed additional duties such as photocopying for collectors and auditors

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  Best Buy Canada

  • Victoria, BC

  • Customer Service Representative 2

    • Jul 2011 - Jan 2013
    • Victoria, BC

    - Processed returns and refunds- Sold extended warranty plans- Processed Best Buy finance card applications- Data entry experience for entering customers’ information in computer for returns, refunds and Best Buy finance card applications - Answered customer inquiries- Answered and redirected incoming calls to appropriate department or person- Monitored and responded to in-store pick-up from customer’s online order - Down stock products- Price audited products to ensure pricing accuracy- Cash reconciliation experience- Cashier experience- performed quarterly and annual inventory count at in-store and warehouse- consistently exceeded my individual performance targets for the Best Buy Reward Zone card sign-ups by more than double and sold an average of 1 service plan per shift

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  Elections BC

  • Victoria, BC

  • Information Officer

    • Mar 2011 - Mar 2011
    • Victoria, BC

    - Provided information to voters about voting and identification requirements- Directed unregistered voters to the voter registration station- Assisted registered voters in locating their voting station- Respectfully assisted voters with disabilities and alerted the supervisor to assist them- Ensured no voter was wearing any political button or badge or carried any political material into the voting place- Monitored the flow of voters in and out of the voting place(I also worked as an Information Officer in 2009 as well)

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  Cosmo Computer & Photo Imaging Co.

  • Vancouver, Canada Area

  • Model

    • Mar 2009 - Apr 2009
    • Vancouver, Canada Area

    - Modeled for Cosmo Computer & Photo Imaging Co. in a magazine advertisement.

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  Carmanah Technologies Corp.

  • Victoria, BC

  • Electronics Assembler

    • Oct 2008 - Dec 2008
    • Victoria, BC

    - Assembled and packaged solar-powered LED (light-emitting diode) lighting products (ex. Aviation and obstruction, marine, railway and industrial etc.)- Programmed information into LED cards using various light programming applications to do testing and running of lights

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  Pharmasave Drugs (Pacific) Ltd.

  • Victoria, BC

  • Postal Outlet Customer Service

    • Oct 2007 - Mar 2008
    • Victoria, BC

    - Sold stamps and other postal accessories (eg. Xpresspost, bubble wrap, boxes, peanut foams, tape, wrapping paper etc.) - Weighed and prepared parcels and letters to be sent worldwide - Scanned parcels and letters for delivery and pick up - Faxed documents, prepared and processed money grams, money orders, “change of address” and “hold mail” applications - Helped keep track of postal inventory - Rented out postal boxes - Sold prepaid cell phone and long distance phone cards - Sorted and put mail away - Cashier experience

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  Pandora Dental Group

  • Victoria, BC

  • Custodian

    • Mar 2000 - Jun 2007
    • Victoria, BC

    - Cleaned dental equipment, counters and sinks.

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  BC Mail Plus

  • Victoria, BC

  • Postal Clerk R6

    • May 2004 - Jun 2006
    • Victoria, BC

    - Education project: worked in warehouse setting to organize and file Fundamental Skills Assessment exam projects for grades 4, 7, 10 and 12. - Received, opened, processed, stamped, batched, marked and checked completed exams.- Sorted, packaged and shipped outgoing exams - Scanning Centre: fed forms that required scanning through scanning equipment and verified that forms had been scanned correctly, using a computer loaded with verification software.