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Nicholas Paul is a seasoned IT professional with extensive experience in project management, management, public speaking, research, project planning, leadership, customer service, and ICT practitioner. He has worked in various roles, including ICT Officer at the United Nations Mine Action Service (UNMAS), IT Manager at International Rescue Committee, Hardware Engineer at MoMo Inc, and ICT Manager at World Vision South Sudan. He holds a Master's degree in Information Systems and a Bachelor's degree in Information Technology and Computing. He is certified in ITIL 4 Foundation, PRINCE2 2017 Practitioner, and MINE ACTION INFORMATION MANAGEMENT QUALIFICATION.

Credentials

  • ITIL® 4 Foundation - IT Service Management Certification
    AXELOS Global Best Practice
    Mar, 2023
    - May, 2026
  • Basic Financial Concepts
    International Business Management Institute (IBMI)
    Dec, 2022
    - May, 2026
  • Finance and accounting
    International Business Management Institute (IBMI)
    Dec, 2022
    - May, 2026
  • Strategy and Operations
    International Business Management Institute (IBMI)
    Dec, 2022
    - May, 2026
  • MINE ACTION INFORMATION MANAGEMENT QUALIFICATION
    Geneva International Centre for Humanitarian Demining (GICHD)
    Jun, 2022
    - May, 2026
  • PRINCE2® 2017 Practitioner
    AXELOS Global Best Practice
    Jan, 2024
    - May, 2026
  • PRINCE2® Foundation Certificate in Project Management
    AXELOS Global Best Practice
    Jun, 2023
    - May, 2026

Experience

    • ICT Officer
      • Jul 2021 - Present
      • Juba, South Sudan

    • IT Manager
      • Jan 2019 - Jul 2021
      • Juba South Sudan

      Achievements• In consultation with management created the country IT strategic plan to improve the IT state of the country program in line with Global IT strategy focusing on SMART objectives measured every quarter and ensuring successful implementation of IRC IT global initiatives and policies. • Worked in close collaboration with East Regional IT Coordinator (RITC) to ensure all IT updates are shared and timely guidance is sought. • Interacted with Programs, Operations, and field offices to ensure understanding of business needs and efficient support is delivered • Worked with field office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues. • Conducted relevant training sessions to ensure that staff possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC. • Managed installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment • In consultation with the RITC, tested and evaluated new technologies that will improve IT support processes in country and region. • Participated in Country Office management meetings, grants and proposal sessions to lobby and advocate for IT initiatives in line with the set roadmap. • Enforced network security policies and maintain firewall rules and perform regular security sweeps for new vulnerabilities. • Participated in the annual budget planning and ensuring allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs • Maintained staff by recruiting, selecting, Orienting, and training; accomplishing IT staff results by communicating job expectations, planning, monitoring and appraising job results.

    • Hardware Engineer
      • Oct 2016 - Jan 2019
      • Osaka, Japan

      Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.Analyze user needs and recommend appropriate hardware.Build, test and modify product prototypes, using working models or theoretical models constructed using computer simulation.Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.Design and develop computer hardware and support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration.Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.Specify power supply requirements and configuration, drawing on system performance expectations and design specifications.Store, retrieve, and manipulate data for analysis of system capabilities and requirements.Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data.Write detailed functional specifications that document the hardware development process and support hardware introduction.Assemble and modify existing pieces of equipment to meet special needs.Direct technicians, engineering designers or other technical support personnel as needed.Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.Provide training and support to system designers and users.

  • World Vision South Sudan
    • Juba, South Sudan
    • ICT Manager
      • Sep 2014 - Sep 2016
      • Juba, South Sudan

      1. Prepared strategic and operational plans for the Information Communications Technology (ICT) department to ensure that all necessary ICT tools, processes and systems are in place to meet the business requirements and contribute to the achievement of short- and long-term goals of the Organization.2. Managed and provided oversight for the implementation of an ICT security strategy and disaster recovery plan that minimizes the risk of data loss and breach of privacy of the Organization’s information and that of its Partners.3. Ensured development, implementation and maintenance of all policies related to ICT services, including procurement, distribution and asset management.4. Developed and managed the planning and budgeting for the Organization’s ICT services to ensure that resources are used to provide best in class ICT services that are in line with organizational growth.5. Developed sourcing strategy to ensure appropriate procedures are in place to select equipment and services vendors.6. Oversaw the implementation and maintenance of technology infrastructure in line with the Organization’s growth plans, and changing business requirements or technological advancements.7. Provided methods, tools and procedures for data integrity assurance and guaranteed a daily operation.8. Ensured ICT systems comply with regulatory and legal requirements.9. Oversaw ICT special projects, including planning, scheduling, managing and progress reporting for new system implementations and network sites decommissioning.10. Ensured continuous improvement of the quality and cost efficiency of the ICT Services.11. Provided Leadership to a team of professionals within my own area of control and Directed and supervised subordinates to ensure they fulfilled their duties in the ICT function.

    • ICT Specialist
      • Jul 2012 - Aug 2014
      • Juba South Sudan

      1. Participated in designing and writing many Request for Proposal (RFPs) for Project Management team (Data Center, LAN, etc) to meet Project needs e.g South Sudan Eastern Africa Regional Transport, Trade and Development Facilitation Project. 2. Established a computerized Information system to support project activities through installation of software which support key project functional units like Finance and procurement.3. Carried out Routine ICT capacity Building workshops to improve staff productivity in the various Units of the Organization as well as training to interns which enabled them acquired skills required in the job Market. 4. Defined good ICT Governance and internal controls, information Security best practices, Planning and Budgeting for the Organization to ensure ICT is aligned to meet project goals.5. Performed Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT, ICT business processes mapping and elaboration/establishment of internal Standard 6. Developed and updated the ICT annual plan and road map to ensure business continuity, disaster recovery , ICT infrastructure and training are up to date.7. Ensured Provision of sufficient information to the Management to ensure that the right budgetary allocation is made for the ICT Unit and Official ICT needs. 8. Prepared ICT Unit Work plan focusing on the input and needs of the office and based on the approval of the Senior Management. 9. Established IT security assessment work programs and tools to review assess and test information system controls and security at the various Departments.10. Performed Monitoring Of backup and restoration procedures for both server and local drives. 11. Timely upgrade of Servers, WAN/LAN for Voice, Data and Video infrastructure and Internet 12. Provision of technical advice on network administration to other agencies as required.

Education

  • 2016 - 2018
    Kobe Institute of Computing/Graduate School of Information Technology
    Masters Degree, Masters of Science Information Systems
  • 2010 - 2013
    Kyambogo University
    Bachelor of Science - BS Information Tectnology and Computing, Information Technology
  • 2004 - 2009
    Comboni Comprehensive College Lomin
    Uganda Advanced Certificate of Education, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

Suggested Services

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Industry Focus. “Non-profit Organizations”

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