Experience

• 

  Made by Emblem

  • Toronto, Ontario, Canada

  • Videographer & Editor

    • Mar 2022 - Present
    • Toronto, Ontario, Canada

• 

  Toronto Metropolitan University

  • Canada
  • Higher Education
  • 700 & Above Employee

  • Videographer & Multimedia Designer

    • Mar 2023 - Present

    Videographer & Multimedia Designer for the University Relations department.Duties include concept creation, implementation (filming, photography and graphic design), and post-production; everything from social posts to creating content for live events.

  • Videographer & Editor

    • Apr 2021 - Mar 2023

• 

  Creative Circle

  • Toronto, Ontario, Canada

  • Videographer & Editor

    • Feb 2022 - Present
    • Toronto, Ontario, Canada

• 

  Studio2B

  • Toronto, Ontario, Canada

  • Production Manager & Lead Editor

    • May 2020 - Present
    • Toronto, Ontario, Canada

• 

  The Old Spaghetti Factory Canada

  • Restaurants
  • 1 - 100 Employee

  • General Manager

    • Oct 2020 - Jun 2022

    Led the operations of 100+ staff as we climbed out of multiple closures due to Covid-19 and returned to our pre-Covid business numbers in a relentless fast paced environment, generating over $7 million, with close to 250,000 guests annually. I rebuilt a full management team post pandemic starting with just myself and one other Manager, and building to 8 Managers and 11 Junior Managers. Analyzed and controlled labour, inventory and operational costs.I made it my focus upon rebuilding the restaurant staffing to ensure that it be as multi-cultural as possible. Implemented preferred pronouns on staff name tags and on hiring forms, and worked diligently to ensure that our restaurant was a safe space for everyone.

  • Assistant General Manager

    • Jul 2020 - Oct 2020

    Work with the General Manager to plan and implement the challenging new protocols and procedures to meet the constant evolving COVID-19 requirements in hospitality. These included, but were not limited to, changes to steps of service, health and safety protocols, food handling procedures, physical plants modifications and introduction of new technologies (QR codes, online ordering and payment, 3rd party app integration).Took over the restaurants Social Media Channels and increased the following count by over 1,500 by creating an abundance of in-house content created using Adobe Premiere, Adobe Photoshop, Adobe Spark and Canva. Utilized additional applications to help with the release schedule just as Hootsuite.

  • Personnel Manager

    • Jul 2018 - Jul 2020

    Responsible for overseeing all the main processes of the restaurant to make sure it was operating efficiently and that guests and staff were happy with their experiences. My main duties included hiring (including developing and carrying out hiring plans for front-of-house and back-of-house staff, working with hiring agencies, screening, interviews, and evaluating candidates), maintaining employee records (including contracts and work permits), training and employment evaluations, and the on-going coaching of all staff. I focused on improving the staff's understanding of teamwork as well as individual ownership of every guest experience and the brand as a whole. I heavily relied on databases created in Google Sheets and Airtable to track key metrics like turnover rates, sales, and guest feedback in order to coach my staff as efficiently as possible.I was also responsible for staff scheduling (for a staff of 150+) which would be released consistently on a weekly basis.I mandated to improve our restaurant's digital approach. I created new Training Materials and a new Orientation Manual in Adobe Indesign which could be accessed by staff online. I also digitized all employee files, making it easier to track employee growth for years to come.As recognized by the Old Spaghetti Factory Head Office, in 2020 our location received an award for "happiest staff" - metrics which originated from every location and mailed in from each staff member.

  • Operations Manager

    • Jun 2017 - Jul 2018

    Designed and implemented a smart spreadsheet through Google Sheets which tracked ordering and receiving of products as well as costs, and costs year over year. Was able to bring down variable operating costs by over 15% and ran with an extremely minimal amount of stock in house.Helped install and operate new reservation software (Bookenda) and a new POS system (Auphan).

  • Swing Manager & Bartender

    • Jun 2014 - Jun 2017

    As a Swing Manager, I oversaw operations when a full-time manager wasn't present. Ensured costumers received fantastic service and that the rest of team stayed on task. Delegated tasks to staff and supervised their performance. Tracked daily costs and revenues. Performed cash-outs with serving staff, and balanced multiple tills at the end of the shifts.As a Bartender, worked directly with customers by mixing and serving drink orders, as well as offering full service offerings. Responsibilities included verifying age requirements, drink knowledge, processing payments, managing inventory and cleaning bar supplies.

  • Server

    • Jul 2013 - Jun 2014

    Provided excellent customer service during their dining experiences. Acted as the main point of contact for each guest in my section, and was responsible for ensuring that they enjoyed their experience. Was able to multitask to cater to multiple groups at one time.

  • Front Desk Supervisor

    • Dec 2012 - Jun 2013

    Supervised the front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Planned and plotted reservations for seating of 550+ tables, and up to 27 servers at a time.

• 

  Oriah Entertainment

  • Toronto, Canada Area

  • Script Reader

    • Oct 2015 - Jun 2018
    • Toronto, Canada Area

    Read, summarized, and analyzed feature films in very short turnaround periods (typically one-two days).

• 

  Threatless Theatre

  • Toronto

  • Writer & Director

    • Jun 2011 - Dec 2011
    • Toronto

    Writer, and Director in a two-act comedic twist on the works of Shakespeare entitled: How to Stab a Curtian.