Experience

• 

  WatchGuard Technologies

  • United States
  • Computer and Network Security
  • 700 & Above Employee

  • Technical Support Representative

    • Apr 2014 - Apr 2021

    -Provide superior customer service and support to all customers by telephone, web, email, fax and chat-Ensure that all customer issues assigned to them are properly administered-Answer or distribute incoming customer support issues via telephone, web, email, fax, and chat-Follow established department protocols for escalation of issues that, for technical or customer management reasons, cannot be resolved within the confines of TSR I role-Assist with setup, configuration and troubleshooting of current WatchGuard products and integration with third party products-On more complex issues that require in-depth research, TSRs are responsible for coordinating testing with TSR II/Support Engineering, or as workload permits, conducting such testing on their own-Resolving the customer issue with the assistance of team resources-Self-learn technical aspects of WatchGuard and third party products as time allows

  • Triage Support Representative

    • Nov 2013 - Apr 2014

• 

  Staples

  • Redmond, WA, USA

  • Senior Certified On-Site Computer Technician

    • Jul 2012 - Oct 2013
    • Redmond, WA, USA

• 

  Best Buy

  • Computer Sales Associate

    • Mar 2010 - Mar 2011