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Nicholas Nicolaou

Manager Reporting Analysis at Red Energy
Intro Book
Nicholas Nicolaou is a seasoned professional with 13 years of experience in stakeholder management, business analysis, and data analysis, holding various leadership roles in Telstra – Corporate Security & Investigations, Red Energy, and Kendle - Biometrics.
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Location
Greater Melbourne Area, AU
Skills
  • Stakeholder Management
  • Business Analysis
  • Business Process Improvement
  • Data Analysis
  • Data Mining
  • Show all
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Bio

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Nicholas Nicolaou is a seasoned executive with a proven track record in driving business growth and improvement through data-driven insights. As a seasoned manager and analyst, he has successfully led teams and implemented process improvements at Red Energy, Telstra – Corporate Security & Investigations, Kendle – Biometrics, and Telstra – Forensic & Special Investigations Group. With expertise in data analysis, mining, and visualization, he has developed and implemented various tools and solutions to drive business outcomes. Nicolaou holds a Bachelor of Computer Systems Engineering with Honours from La Trobe University and is based in the Greater Melbourne Area.

Experience

  • Red Energy
    • Melbourne, Australia
    • Manager Reporting Analysis
      • Jun 2011 - Present
      • Melbourne, Australia

      Manager – Reporting & AnalysisInformation managementReporting and analysisStakeholder managementTeam leadership and management

  • Telstra – Corporate Security & Investigations
    • Business Manager
      • 2009 - 2011

      Law Enforcement Liaison – Business Team ManagerManage 5 functions and 16 employees; 4 cost recovery functions dedicated to meetingTelstra’s legislative requirements for Australia’s law enforcement and national securityagencies; 1 function (Data Services) supporting all of CS&I with their data, reporting, analysisand technology solutionsAs part of the management team, develop strategic direction for LEL team and broader CS&IgroupManage IT/vendor relationship for broader CS&I groupDeliver presentations to law enforcement agencies describing the function of the LEL team,telecommunications data and future trends and challenges facing agencies including a regularlecture at the Victoria Police Academy as part of the Detective Training SchoolManage customer relationships and ensure high level of customer satisfaction and Lead on all data services including ETL, modeling, analysis and reporting; responsibilitiesinclude quarterly reports for the CEO and Telstra’s Leadership Team.Lead on all software development/implementation; recently managed the end to endimplementation of Telstra’s new security incident management system, incident notificationsystem and automated reporting servicesChair CS&Is social committee (since 2007)

    • Business Team Manager
      • 2006 - 2009

      Security Operations – Business Team ManagerEffectively managed a team of disparate skills, duties and responsibilities including analysisand reporting, systems and database management, internal staff misconduct and criminalinvestigations, asset/infrastructure/people security requirements, security/IT advice and policydevelopmentDevelop strategic direction for Security Operations team and broader CS&I groupReporting and trending of all security related incidentsFraud detection/investigation; implemented a solution that analysed corporate credit cardtransactions highlighting employees misusing their cards; designed and developed a solutionthat identified staff fraudulently applying credits to accounts

  • Kendle - Biometrics
    • Melbourne, Australia
    • Consultant
      • 2002 - 2008
      • Melbourne, Australia

      Clinical Data Management ConsultingConsulted to Kendle regarding their data management for 4 clinical trialsDeveloped successful database solutions, data entry applications, data validation plans andreportingDeveloped user guides, performed software installs/upgrades and trained users

  • Telstra - Corporate Security & Investigations
    • Melbourne, Australia
    • Information Analyst
      • 2005 - 2006
      • Melbourne, Australia

      Data Management and Analytics Successfully managed and administered Telstra’s security incident reporting process.Reporting and trending of all security related incidents; designed and implemented a reportingsystem reducing the time taken to generate weekly and monthly reports from approximately ...

  • Telstra - Forensic & Special Investigations...
    • Melbourne, Australia
    • Analyst
      • 2002 - 2004
      • Melbourne, Australia

      Business Analysis and Data MiningCustomer churn analysisFraud Analysis Data Validation Dashboard Development ForecastingWeb Based Solutions

  • Telstra – Forensic & Special Investigation ...
    • Analyst Programmer
      • 2000 - 2002

      Developed the software and implemented the ‘Opportunity Knocks’ program an online leads management tool. Data Analysis VisualisationForensic tool development

  • MDB Consulting Pty Ltd
    • Melbourne, Australia
    • Analyst Programmer
      • 1996 - 2000
      • Melbourne, Australia

      Consulting, software design and development; Brite Lite was developed for SprintPAK to manage the distribution of CDMA phones for Orange One. Also successfully implemented GST in LPOST, an existing retail sales product solution deployed at all licensed post offices.

Education

  • 1994 - 1998
    La Trobe University

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Industry Focus. “Utilities”

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