Experience

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  Dell Technologies

  • Austin, Texas Metropolitan Area

  • Inside Sales Representative

    • Feb 2017 - Apr 2022
    • Austin, Texas Metropolitan Area

    Working with Commercial Business customers in Technology sales and services to provide account management and support, quotes, processing sales purchases and brand promotion. My focus is on listening, encouragement, and the drive to close a great deal. Serving the customer with pride, is # 1 on my list of accomplishments, as well as, tracking growth, increasing profits and building lasting client relationships. I am comfortable with a high call volume, and with initial resistance, toward increasing the total sale. Genuine respect for clients and persistence will always reap dividends. Customers are comfortable recommending me. At present, ranking in top 4% for most recent quarter stats.

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  American Chemie

  • Austin, Texas Area

  • Sales and Marketing Professional

    • Nov 2012 - Feb 2017
    • Austin, Texas Area

    As an inside sales representative I prospect, contact, describe and explain products to potential customers. Selling services and answering customer inquiries, researching new product requests and drafting orders.Very successful at prospecting and developing leads with large corporations( Revlon,Coty,Hersheys,Ghardelli,Russell Stovers,Mars) and preparing/discussing product availability as well as pricing and quotation submission.

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  Lowe's

  • Leander Texas

  • Supervisory Position-Head Cashier

    • May 2009 - 2012
    • Leander Texas

    Lowe's Home Improvement Center - Leander,TexasFront End Supervisor for all Point of Sale Cashiers in Lawn / Garden, Front End, Lumber/Returns.Collection of payments for goods and services, cash refunds,credit slips, receiving credit account payments.Customer Service includes providing information on store events, and department locations. Skilled in dealing with disgruntled and dissatisfied customers in a courteous and professional manner, which has resulted in saving several conflict situations from becoming negative and unprofitable for all parties concerned.Received special recognition from management for writing and designof convenient pocket size training guides for employees.Given compliments for the high degree of motivation and professionalism that was exhibited by staff members under his skilled supervision.

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  UPS

  • Customer Service Assoc Temp Position

    • Apr 2008 - Mar 2009

    UPS Store - Southlake, TexasCustomer Service AssociateAs a Customer Service Associate increased customer awareness of UPS/USPS products and services which resulted in many additional sales dollars. Knowledge of UPS WorldShip and UPS Store Shipping system as well as POS Cash Management system.Processed customer orders and payments,provided assistance with printing, packing, copy and Faxing services.Successfully complied with all UPS policies and procedures related to packaging and shipping orders. Experienced in closing the facility which included cash handling,balancing registers,and securing the building.

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  Omega Life

  • Operations Manager

    • Jul 2003 - Apr 2007

    Omega Life Fortified Flax - Muskego, WisconsinSales,Customer Service,Shipping CoordinatorOperations/ Sales person for Health and Wellness company.Experienced in UPS WorldShip shipping system.Delivered superior customer service on the basis of customer reviews and comments.Successful in rapid processing of Customer Orders, inside sales and warehouse operations. Proven skill in collections. Thousands of dollars successfully recovered from past due accounts.Efficient handling of LTL pallet freight, shipping, packing, tracking and billing contributed to securing new business clients. Excellent rapport with customers and suppliers.

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  Ewald

  • Customer Relations Coordinator

    • Jun 1996 - Mar 2001

    Ewald Automotive Group - Milwaukee, WisconsinCustomer Relations Mgr/QC Program CoordinatorSuccessfully managed Customer Service departments in 4regional dealerships, resulting in a higher levels of Customer satisfaction. Improved scores reflected enhanced Service and Sales follow up process, which in addition to carefully noting customer concerns, was designed to guide the customer through any necessary assistance or improvements required over and above the initial delivery .Worked closely with the Chrysler Corporation to achieve the "Five Star" award level at several dealerships.Re-invented Public Relations programs drawing record attendance increases, ensuring a broader customer base and incentive for residual sales.Conducted personal sales of vehicles and After Market products.My background lends itself well to Mentoring Management and Customer Service.I have demonstrated the natural aptitude, patience and experience, to develop people into responsive, efficient personnel working toward a common goal.I also possess the ability to stay organized and look for ways to implement new methods that are innovative and save time.Utilizing this know how, increased both company revenue, residual sales, and attracted nationwide recognition and considerable financial rewards for my employer from the Chrysler Corporation..Displayed considerable skill in working through others successfully in a project management setting.

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  PMA Advertising, Inc.

  • Milwaukee and S.E. Wisconsin

  • Regional Sales Executive

    • Nov 1995 - Jun 1996
    • Milwaukee and S.E. Wisconsin

    Prospected for new accounts while marketing products and renewable services to existing customers. Implemented marketing strategies which resulted in 12% growth of customer base. Developed reputation as an efficient service provider with high level accuracy. Worked under strict deadlines and responded to service requests and emergency call-outs.Involved travel throughout the state.Earned reputation for honesty and reliability.