Experience

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  Providence Health Plan

  • Beaverton, Oregon, United States

  • Appeals Reconsideration Analyst

    • Nov 2015 - Present
    • Beaverton, Oregon, United States

    My duties include delivering administrative support to enable meeting federal and state regulations and timeframes for appeals, conducting audits in claims, and staying consistent with any product changes. I am also involved in key improvements and efficiency opportunities within Operations as they relate to one or more of the areas of Claims, Customer Service and/or Membership Accounting and I participate in operational efficiency activities that cross departments.

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  Sonrise Church

  • Hillsboro, Oregon

  • Worship Director

    • Apr 2012 - Jun 2016
    • Hillsboro, Oregon

    Developed the music ministry in growth spiritually, musically, and numerically while leading weekly band and vocal rehearsals and weekend services.• Built effective music ministries from the ground up at new Sonrise locations in both Beaverton and Cornelius, and strengthened the music ministry at main Hillsboro location by recruiting additional volunteers and improving overall musicianship.• Developed and mentored additional music ministry leaders to establish strong leadership continuity.• Collaborated with other ministry leaders and pastors to facilitate well-organized and impactful services for attendees.• Effectively communicated with small and large groups through speaking, writing, and various artistic expressions.

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  Farmers Insurance

  • Hillsboro, OR

  • Senior Service Advocate

    • Oct 2012 - Nov 2015
    • Hillsboro, OR

    Used strong communication, problem solving, and risk assessment skills to ensure efficient customer service.• Analyzed risk based on customer data provided for New Business, Endorsements, and Renewal transactions within defined scope of discretion.• Advised sales agents on available discounts and coverages available for their insured policyholders, increasing customer satisfaction and retention.• Promoted to Agent Chat team, allowing me to assist multiple customers simultaneously and triple my productivity.• Selected to Farmers Northwest Leadership Development Conference in 2014

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  Social Bridge Media, LLC

  • Beaverton, OR

  • Account Manager

    • May 2012 - Sep 2012
    • Beaverton, OR

    • Assisted owner in developing effective social media marketing strategies for local small businesses.• Created and published engaging content for clients on Facebook, Twitter, and Google+, and moderated interactions with published content.• Developed and deepened relationships with current clients, and prepared routine correspondence and analysis of online engagement metrics.• Utilized helpful account management tools to maximize efficiency and customer experience.

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  Wilson Sporting Goods Co. (DeMarini Sports)

  • Hillsboro, OR

  • Shipping Clerk

    • Aug 2011 - May 2012
    • Hillsboro, OR

    • Picked orders in both a timely and accurate manner.• Scanned, packaged, and labeled bats using SAP.• Shipped bats internationally while satisfying various international customs requirements.• Systematically and accurately built and prepared large pallet orders.• Strategically organize work area to optimize product and material accessibility.• Streamlined daily tasks for maximum time efficiency.

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  Lowe's Home Improvement

  • Hillsboro, OR

  • Cashier

    • Oct 2009 - Aug 2011
    • Hillsboro, OR

    • Actively engaged with customers, and led them through a speedy checkout process.• Ensured that customers found the product that met their needs by providing helpful service.• Collected and handled register tills and cash bags.• Organized and archived order invoices and loading tickets.• Performed routine tasks to optimize store productivity and functionality.

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  Grace Baptist Church

  • Newberg, OR

  • Worship Intern

    • Oct 2007 - Jun 2009
    • Newberg, OR

    • Led and trained high school students in worship performance for mid-week youth gatherings under the supervision of the Youth Pastor.• Facilitated worship expressions of 350+ member congregation under the direction of the Worship Arts Pastor.• Planned both personnel and song selections for blended and contemporary services through collaboration with the Teaching Pastor.