Experience

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  Apple

  • Site Support Engineer

    • Sep 2015 - Present

  • Genius

    • Jul 2014 - Sep 2015

    • Provide complete technical support solutions to a wide spectrum of customers thatrange from new Apple users to support professionals who are managing theirdeployments of Apple products.• Operate in a fast-paced dynamic retail environment that demands high quality,creativity, consistency and teamwork.• Identify and resolve hardware, software and environmental issues of Apple computingand mobile devices while acknowledging and assisting in customer educationalopportunities.• Utilize systematic troubleshooting and component isolation to quickly and accuratelydiagnose systems within a tightly scheduled appointment system.

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  Best Buy

  • Advanced Repair Agent

    • Jun 2014 - Jul 2014

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  Appen Butler Hill

  • Austin, Texas Area

  • Web Search Evaluator

    • Aug 2011 - Jun 2012
    • Austin, Texas Area

    • Used an Online tool to examine webpage content providing analysis and feedback to a Major Search Engine.• Responsible for tracking and reporting the visual quality and content accuracy of search results.• Evaluated search page rankings and provided feedback on appropriateness of order.

• 

  United States Army

  • Signal Support Systems Specialist

    • Jan 2005 - Sep 2009

    Information Management ----------------- • Appointed System Administrator, Information Management Officer, and Information Assurance Officer during peacetime unit operations for entire Army career. • Manager and lead technician for a Help Desk providing complete baseline, rollout, installation, configuration, troubleshooting and repair services. • Ensured 100% uptime of mission critical automation systems despite limited appropriation for needed lifetime system replacements. • Trained 5 personnel on basic Windows and network troubleshooting to serve as technicians on a Help Desk. • Developed user security policy and training program to ensure proper usage of computer systems in a foreign environment. • Responsible for continuous compliance with current Information Assurance Vulnerability Alert (IAVA) patching in accordance with Army standards. • Drafted Battalion level Approval to Operate Packet for Korea Wide Area Network NIPRNET which consisted of a complete site survey, mission requirement determination, risk assessment, security policy development and system lifetime consideration.Communications Systems Support ----------------------- • Maintained a variety of proprietary and commercial off the shelf communications equipment including radio, wire, and satellite systems. • Troubleshot and maintained secure ground and airborne radio systems, tactical satellite communication and GPS receivers. • Installed, configured and maintained PCs, network hardware and software including routers within a secure tactical local area network. • Maintained a Ku satellite trailer and associated Cisco routers.Supervision ----------------- • Managed a small team of 5 to 7 personnel on projects ranging from daily maintenance/repair to organization-wide services/upgrades. • Experience in mentoring, counseling and training subordinates to better understand their jobs, the mission and goals of the organization.

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  Meijer

  • Gas Station Attendant

    • Sep 2003 - Jan 2005

    • Responsible for the sale of fuel and other automotive products as well as in­‐store merchandise.

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  Gordon Food Service

  • Associate

    • Sep 2002 - Sep 2003

    • Stock shelves, racks, cases, and bins with new merchandise. • Provide customer service when necessary.