Okay, let’s tackle this. So Nicholas Dilegge has a mix of customer service, leadership, and financial analysis skills. He’s not a software developer or a medical professional, which helps keep the rate lower. However, his experience in managing caseloads and conducting audits suggests some level of expertise. In the US, customer service professionals with leadership skills can command $25-$50 per hour, depending on the industry and location. Since Nicholas is in Baltimore, MD, a relatively affordable city, I'll estimate his rate at the lower end of this range, around $75 per hour. This is also influenced by the fact that he doesn’t have any advanced degrees or certifications, which would typically command higher rates.