Experience

• 

  Winters Technical Staffing

  • North York, Ontario, Canada

  • Business Development Manager

    • Jan 2024 - Present
    • North York, Ontario, Canada

• 

  LCBO

  • Operations Manager

    • May 2022 - Feb 2023

• 

  easyfinancial Services

  • Niagara, Ontario, Canada

  • Regional Manager

    • Apr 2020 - Jan 2022
    • Niagara, Ontario, Canada

• 

  Money Mart Financial Services

  • United States
  • Financial Services
  • 700 & Above Employee

  • District Manager

    • Oct 2017 - Mar 2020

    • Responsible for leading 16 successful store manager's in one of the highest volume regions in Canada• Recruit and train highly skilled managers and customer service representatives within the organization• Motivated and coached leadership team to exceed corporate objectives and strategies• Planning and forecasting annual operating budgets and setting stretch targets to consistently exceed plans• Implemented strategies to increase customer satisfaction by 25 %• Aggressively seek new customers through Local Area Marketing strategies and Growth Goal initiatives• Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations• Streamlined operations and prioritized tasks, allowing staff to exceed revenue targets by 15 %

  • Store Manager

    • Aug 2014 - Sep 2017

    • Responsible for performance management and development of up to 10 customer service representatives• Demonstrated rapid business growth in both branches to generate 15 to 25 % above expected revenue targets• Recruited, develop and train new hires• Mentor staff to increase sales success and productivity• Trained new hires, in classroom settings to deliver key messages about business• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste

  • Customer Service Representative

    • Jul 2011 - Jul 2014

    • Compiled customer feedback and recommended service delivery improvements to management• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns• Completed 1,200 to 1,500 customer retention calls per month